Crystal Oyola
Lowell,NC
Summary
My passion is always to better myself and help others achieve the same through sharing my knowledge and learning from others to master all tasks associated in my field. I take pride in all the work I do and like to deep dive issues for better understanding, resolution and to improve/simplify processes in my work environment.
Overview
14
14
years of professional experience
Work History
Delivery Associate
Crossroads Logistics
Charlotte, NC
10.2024 - Current
- Ensured customer satisfaction with prompt, accurate deliveries and always maintaining a professional demeanor.
- Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.
- Proactively identified potential issues affecting delivery success, taking corrective action as needed to maintain performance standards.
EHS Specialist
Amazon
Massachusetts And North Carolina
12.2021 - 09.2024
- Conducted regular audits on EHS management systems, identifying areas for improvement and implementing corrective actions accordingly.
- Maintained accurate record-keeping and ensured regulatory compliance.
- Followed Standard Operating Procedures for proper disposal of hazardous waste to maintain compliance.
- Assisted leadership in injury RCA and preventive action implementation.
Benefits Specialist/Claims Recovery Specialist
FALLON HEALTH
Worcester, Ma
04.2019 - 08.2021
- Handled intricate claims involving dual and tertiary insurances.
- Verified primary and secondary insurance coverage to determine applicability and reach claim resolution.
Team Lead /Member Service Representative
TUFTS HEALTH PLAN
Watertown, MA
10.2010 - 03.2019
- Managed the review and entry of all PHI, AOR, and legal documents for Public Plans division at Tufts Health.
- Led a team of more than 40 representatives, focusing on call monitoring and coaching.
- Resolved supervisor/escalation calls, complex claims issues and pharmacy PA issues.
- Served as Subject Matter Expert on plan information, benefits, and online support systems.
Skills
- Microsoft Office Applications
- Superior attention to detail
- Adapts well to changes and new situations
- Effective Communicator
- Typing speed of 45 WPM
- OSHA 30 Card Holder since 2024
- CPR/AED Certified through American Red Cross
Timeline
Delivery Associate
Crossroads Logistics
10.2024 - Current
EHS Specialist
Amazon
12.2021 - 09.2024
Benefits Specialist/Claims Recovery Specialist
FALLON HEALTH
04.2019 - 08.2021
Team Lead /Member Service Representative
TUFTS HEALTH PLAN
10.2010 - 03.2019