Crystal Pacheco
Atlanta,GA
Summary
Developed strong leadership, organizational, and customer service skills in fast-paced retail environment, seeking to transition into new field. Demonstrates expertise in team management and operational efficiency, with focus on achieving business objectives. Committed to leveraging these transferable skills to deliver results in new and dynamic role.
Operations manager with 9 years of experience organizing presentations, Produce monthly business summary, assist with financial aspects and budgets to drive efficiencies within the store and being able to lead a team through role modeling, coaching, teaching, and holding the team capable.
Overview
13
13
years of professional experience
Work History
Store Manager
House Of CB
11.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Schedule pick-up for outbound and inbound weekly delivers
Operation Manager
Nordstrom
10.2019 - 11.2023
- Assist and lead best practices around the use of systems and tools to manage playbooks, gain efficiencies and drive sales
- Develop relationships with both merchandising and store teams to effectively lead and integrate change that promotes customer driven initiatives
- Create competitive advantage by identifying issues, resolutions and future opportunities
- Purchased and maintained store supply inventories according to budget plans for the year
- Schedule and coordinate any corporate/store events (events, mark downs, inventory)
- Consistent communication with store leader/ regional operational leader on business reports
- Manage and lead store internal shrink strategies, supporting programs and directives, including creating specific shrink reduction plans. Was able to reduce yearly shrink from 4.62% to 1.46%
- Build and maintain well-defined recruitment strategies in partnership with HR and business leaders
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Reported issues to higher management with great detail.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Selling manager assistant
Nordstrom
05.2012 - 10.2019
- As a selling manager assistant, you are a critical leader in the store coaching, developing, and motivating your team to deliver outstanding customer service
- Recruit, hire, train, develop and motivate your team – their success is your success
- Lead by example - set and exceed personal and company goals while emphasizing the importance of delivering amazing customer service everyday
- Must use business skills to create a solid business plan that enables my team to work together to meet department, store, and individual goals
- Ensure the security and privacy of customer information through education, compliance and resolution of issues
- Build long lasting relationships and create a loyal customer following by actively selling on the floor
- Partner with the merchant team to ensure you have the merchandise your customers will love
- Create and execute monthly business plans
Education
Bachelor of Arts - Fashion marketing and Management
AI of Atlanta
Atlanta, GASkills
- Problem solving
- Adaptability
- Critical thinking
- Time management
- Collaboration
- Strong organizational skills
- Delegation
- Follow-through skills
- Customer relations
- Multitasking
- Outstanding communication skills
- Inventory control
- Documentation and reporting (KPI, P&L and RFID)
- Well-versed in Excel, Word and PowerPoint
Timeline
Store Manager
House Of CB
11.2023 - Current
Operation Manager
Nordstrom
10.2019 - 11.2023
Selling manager assistant
Nordstrom
05.2012 - 10.2019
Bachelor of Arts - Fashion marketing and Management
AI of Atlanta
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