CRYSTAL PADILLA
Union City,CA
Summary
Dynamic and results-driven professional with extensive experience in ABA Therapy, specializing in behavioral intervention for children with autism. Proven ability to enhance client outcomes through tailored strategies and exceptional problem-solving skills. Recognized for delivering outstanding customer service and maintaining meticulous attention to detail in case management. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Registered Behavioral Interventionist
ACES ABA THERAPY CENTER
Newark
05.2024 - 08.2025
- Conducted in-home and client therapy sessions for children with autism.
- Implemented individualized behavior intervention plans for clients with developmental disabilities.
- Monitored client progress and adjusted interventions as needed for optimal support.
ELIGIBILITY TECHNICIAN II
CITY AND COUNTY OF DENVER HUMAN SERVICES
Denver
06.2015 - 12.2023
- Processed childcare assistance applications, changes, redeterminations, and verifications. I processed both low income and TANF applications.
- Maintained accurate and up-to-date knowledge of changes in policies and procedures.
- Evaluated eligibility based on income and household information accurately.
- Provided excellent customer service, maintaining 95% on case reviews, and 98% and above on timeliness.
ADMISSIONS TECHNICIAN
DAVITA
03.2011 - 05.2015
- Coordinated with healthcare providers to ensure a smooth transfer of patients to dialysis and an accurate, timely admissions process for patients.
- Assisted in developing and implementing process improvements to enhance efficiency and accuracy.
- I gave presentations on behalf of a patient who went through dialysis before receiving a kidney transplant in 2006.
CUSTOMER SERVICE REPRESENTATIVE
FIRST DATA CORPORATION
02.2000 - 05.2009
- Processed electronic payments for the IRS, California Child Support, Visa, and several other programs.
- Provided timely and accurate responses to customer inquiries, ensuring customer satisfaction. Managed and resolved escalated customer complaints being aware when a supervisor needed to intervene. Consistently received 100% scores on case reviews on live calls.
Education
Associates of Arts -
University of Phoenix
10.2011
Skills
- Microsoft Office applications
- Type 60 to 90 words per minute
- Detailed Oriented
- Great oral and written communication
- Strong time management
- Excellent customer service
- Problem solving
- Behavioral intervention
- Case management
Hobbies and Interests
- Drawing
- Mixed media
- Sculpting
- Crafting-crocheting
- Miniatures
- Beading
- Studying land and water life
- Outdoor adventures with my family and 3 dogs
References
- Paulina Gonzalez, Paulina1926@gmail.com, 720-302-3419, Retired from City and County of Denver Human Services
- Julyn Hovis, tulipjwl@hotmail.com, 720-339-6453, Pharmacist
- Jackie Perry, buttrflymom@yahoo.com, 815-830-8980, Loan Officer
Certification
- CPR certified
Timeline
Registered Behavioral Interventionist
ACES ABA THERAPY CENTER
05.2024 - 08.2025
ELIGIBILITY TECHNICIAN II
CITY AND COUNTY OF DENVER HUMAN SERVICES
06.2015 - 12.2023
ADMISSIONS TECHNICIAN
DAVITA
03.2011 - 05.2015
CUSTOMER SERVICE REPRESENTATIVE
FIRST DATA CORPORATION
02.2000 - 05.2009
Associates of Arts -
University of Phoenix