Resourceful and experienced Medical Professional, with proven expertise in organizing efficient healthcare office environments. Bringing years of experience managing fast-paced, front desk operations and patient care. Posses excellent communication skills and learning new processes quickly. Expert at organized planning and problem solving. Bilingual in English and Spanish.
Hi, I’m
Crystal Padin
Brooklyn,NY
Summary
Overview
7
years of professional experience
Work History
Doral Health & Wellness
Patient Care Coordinator
06.2024 - 05.2025
Job overview
- Educating patients about their healthcare options and conditions, and providing community resources.
- Managed patient appointments, scheduling procedures, and coordinating with medical staff to optimize efficiency
- Maintained accurate and up-to-date patient records, including medical history, treatment plans, and insurance information.
- Coordinated patient care activities, ensuring seamless transitions between healthcare providers and departments.
Ahava Medical
Lead Medical Receptionist
01.2023 - 07.2024
Job overview
- Registers patients on three different platforms. ECW, Doc-Tor, and Payroll employee.
- Sends out faxes, scans documents, and organizes patient information, pharmacy, and medications on Picasso.
- Helped build long-term relationships with patients and improved the facility's reputation.
- Maintained a fast and efficient patient flow to ensure patients are seen quickly.
Queens Wellness Medical Center
Medical Receptionist/Medical Records Clerk
10.2021 - 02.2023
Job overview
- Served patients by greeting and helping them With their needs.
- Scheduled appointments, maintained records and accounts.
- Welcomed patients and visitors in person or via telephone.
- Helped patients in distress by responding to emergencies.
Infinity Dermatology
Front Desk Receptionist
11.2020 - 09.2021
Job overview
- Collects and maintains a log book of copayments, bill payments, and payments for cosmetic procedures.
- Updates patient health records, including admissions and insurance data.
- Ensures reception area is tidy and presentable, with all necessary stationery and material.
- Performs other clerical duties such as filing, photocopying, scanning and faxing.
Cardiovascular Wellness
Office Assistant
11.2018 - 05.2020
Job overview
- Answered and directed incoming calls using multi-line telephone system.
- Greeted patients, assessed needs and directed to appropriate personnel.
- Maintained daily calendars, set appointments with patients and planned daily office events.
- Screened and verified patients for identification credentials and purpose of visit.
Education
Sanford-Brown InstituteNew York, NY
Certification in Medical Assistance
06.2015
University Overview
Skills
- Typing
- Medical Billing
- Medical office experience
- Time management
- HIPAA
- Customer service
- Medical Scheduling
- Medical Records
- Organizational skills
- Anatomy knowledge
- Medical receptionist
- Office experience
- Insurance Verification
- Specimen collection / processing
- Computer literacy
- Patient care
- EClinicalWorks
- Administrative experience
- Triage
- Phone etiquette
- Microsoft Word
- Spanish
- Computer skills
- Sales
- Clerical experience
- Front desk
- Medical Terminology
- EMR systems
- Experience administering injections
- Customer support
- Phlebotomy
- Vital signs
- Word processing
- Physiology Knowledge
- Sales support
- Microsoft Excel
- Venipuncture
- Communication skills
Timeline
Patient Care Coordinator
Doral Health & Wellness
06.2024 - 05.2025
Lead Medical Receptionist
Ahava Medical
01.2023 - 07.2024
Medical Receptionist/Medical Records Clerk
Queens Wellness Medical Center
10.2021 - 02.2023
Front Desk Receptionist
Infinity Dermatology
11.2020 - 09.2021
Office Assistant
Cardiovascular Wellness
11.2018 - 05.2020
Sanford-Brown Institute
Certification in Medical Assistance
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