Crystal Palmer
Annapolis,Maryland
Summary
Experienced and detail-oriented Service Coordinator with 4 years of expertise in managing client relationships, scheduling services, and optimizing operational efficiency within the water services industry. Proficient in utilizing ServiceTitan for seamless coordination of service appointments, technician dispatch, and customer communication. Demonstrated ability to enhance customer satisfaction, streamline administrative processes, and improve service delivery through effective problem-solving and collaboration.
Overview
8
8
years of professional experience
Work History
Service Coordinator
Mid Atlantic Water Services
Annapolis, MD
01.2022 - Current
- Maintained a high level of customer service by serving as the primary point of contact, addressing inquiries, scheduling services, and ensuring satisfaction.
- Monitored and tracked service request progress through ServiceTitan, while promptly providing clients with updates and resolving any issues.
- Managed the assignment and dispatch of service technicians, maximizing resource efficiency and ensuring prompt service delivery.
- Used company’s CRM and scheduling software to ensure accurate records and streamlined operations.
- Ensured accurate documentation of client information on ServiceTitan platform, maintaining detailed records of service history, preferences, and feedback.
Installation Coordinator
Vintage Security
Jessup, MD
03.2017 - 07.2020
- Scheduled installation appointments, dispatched field technicians, and coordinated equipment deliveries to ensure timely and efficient project execution while optimizing resource utilization and minimizing downtime
- Acted as the primary point of contact for clients, subcontractors, and internal teams throughout the installation process, facilitating clear communication and resolving any issues or concerns that arose
- Orchestrated seamless installations for security equipment for clients by coordinating schedules, resources, and logistics to ensure timely and efficient project completion.
Customer Service Representative
ADT Security Services
Elkridge, MD
04.2016 - 03.2017
- Provided exceptional customer service and support to ADT Security Services customers through inbound and outbound calls, emails, and live chat channels, addressing inquiries, resolving issues, and ensuring customer satisfaction
- Documented customer interactions accurately and comprehensively in ADT's customer relationship management (CRM) system, ensuring thorough and up-to-date records for future reference and follow-up
- Utilized advanced knowledge of ADT security products, services, and systems to assist customers with account inquiries, billing questions, technical troubleshooting, and service requests, effectively resolving issues and meeting customer needs.
Education
Diploma -
Dulaney High School
Skills
- CRM Software Proficiency
- Time Management
- Multitasking
- Scheduling
- Data Entry
- Customer Service
- MS Office expertise
- Problem-solving aptitude
Middle Initial
C
Languages
English
Timeline
Service Coordinator
Mid Atlantic Water Services
01.2022 - Current
Installation Coordinator
Vintage Security
03.2017 - 07.2020
Customer Service Representative
ADT Security Services
04.2016 - 03.2017
Diploma -
Dulaney High School
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