Crystal Pancake
St. Cloud,FL
Summary
Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.
Overview
28
28
years of professional experience
Work History
Animal Health Assistant
Disney's Animal Kingdom
02.2001 - 05.2024
- Enter data in ZIMS / ZooMR (blood work, parasitology, cytology, cultures, serum banking)
- Maintain the medical records for all of the animals in our collection (including Living Seas, Tri-Circle D Ranch, Disney Animal Kingdom, Disney Animal Kingdom-Lodge, and Castaway Cay)
- Responsible for training New Comers, Casual Regular, and/or Light Duty cast members
- Mentor to the Medical Records team
- Consult with other Institutions and the State Veterinarian's to see what requirements are needed when animals are leaving or coming into the Disney's collection
- Maintain Data Spreadsheets (Nutrition, Parasite Survey, Seas Blood and Bacteria, etc)
- Maintain cryobank and pull samples as needed
- Administrator of the ZooMR program (add test panels, business party, and maintenance)
- Add and maintain the test panels in ZIMS
- Assist in animal procedures and/or laboratory, as needed
- Assist in the Disney Asset Program (including importing radiographs and documents in the database)
- Maintain the Veterinary Library books
- Primary resource for the Veterinary Team and Zoo Mangers' / Curators in reference to files, laboratory requirements, and animal shipping status.
Veterinary Assistant
Clermont Animal Hospital
05.2003 - 12.2003
- Client Consultation
- Radiographs
- Blood / Fecal Analysis
- Physical Exam obtaining body temperature (rectal), weight, and samples for testing (blood, fecal, urine)
- Cornerstone (computer program to obtain scheduled appointments)
- Learning the basics of assessing patient vital signs
- Safely restraining the animals (while making the event the least stressful for the animal).
Administrative Assistant
Disney's Health Services
03.1998 - 02.2001
- Maintain medical records on all WDW cast members (>60,000)
- Perform Audio, Visual, Pulmonary, and Urinary tests to monitor Cast Members to meet OSHA regulations
- Review new cast members' medical history and consult with them to gather more detail.
Hostess
Disney's Magic Kingdom
01.1996 - 01.1998
- Food Hostess
- Delivering a Magical Moment for the guests.
Education
Bachelor of Science -
05.2007
Associate of Applied Science -
12.2005
Associate Arts Degree -
12.1998
Skills
- Fast Learner
- Data Entry
- Computer Skills
- Team Collaboration
- Verbal and written communication
- Relationship Building
- Workload Management
- File and Record Keeping
- Administrative duties
- Microsoft Office Suite
- Strong Problem Solver
- ZIMs experience
Accomplishments
- Research: Processed samples for analysis for Salmonella Surveillance in a Herd of Asymptomatic Captive Black Rhinoceros using Fecal Culture and PCR (Journal of Zoo and Wildlife Medicine: Dr. Michele Miller).
- Training: Initiated and established Standard Operating Procedures for the Medical Records Team
- Attended the ZIMs Conference for R1 (Feb 2013)
- Team Building and Leadership: Take multiple Leadership courses through Disney University
Affiliations
3/2015: Purple Day – The Global Day of Epilepsy Awareness
References
- Celia Ferguson, 407-595-7363, mom1girls2@aol.com
- Angela Binney, 407-970-2707, acbinney@gmail.com
Timeline
Veterinary Assistant - Clermont Animal Hospital
05.2003 - 12.2003
Animal Health Assistant - Disney's Animal Kingdom
02.2001 - 05.2024
Administrative Assistant - Disney's Health Services
03.1998 - 02.2001
Hostess - Disney's Magic Kingdom
01.1996 - 01.1998
St. Petersburg College - Bachelor of Science,
St. Petersburg College - Associate of Applied Science,
Valencia Community College - Associate Arts Degree,
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