Crystal Parker
Dobson,NC
Summary
Trustworthy Customer Service Representative looking for employment and offering 13 years of hands-on experience carports. Talented at preparing financial statements, monitoring general ledger activity, processing accounts receivable and handling all payroll duties. Scheduling and entering orders and routing for installers to load. Fluent English with proficiency in Quickbooks . Available 40+ hours per week, including weekends and overtime.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
NC Carports And Garages
07.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Acted as liaison between management and staff regarding scheduling issues, effectively resolving concerns and maintaining positive relationships.
- Enhanced appointment scheduling efficiency by streamlining processes and utilizing advanced scheduling software.
- Reduced scheduling conflicts by proactively identifying potential issues and implementing appropriate solutions.
- Developed a system for tracking employee availability, ensuring the accurate assignment of shifts and minimizing last-minute adjustments.
Insurance Analyst
LabCorp Regional Lab
03.2023 - 06.2023
- Optimized pricing models by analyzing historical insurance claims data and identifying patterns in customer behavior.
- Utilized machine learning algorithms to predict future claim occurrences, aiding in proactive risk management strategies.
- Minimized errors in claims submissions through regular cross-checking of CPT and ICD codes against medical documentation.
- Collaborated with medical staff to obtain necessary documentation, enabling timely submission of accurate claims.
- Streamlined billing processes for improved efficiency through the implementation of electronic payment systems.
Accounts Receivable Manager
Carolina Carport Inc.
11.2011 - 01.2023
- Upheld strict quality and accuracy standards through daily process adjustments.
- Developed invoicing systems and internal controls to boost billing efficiencies.
- Managed AR operations, coordinating staff workflows and reviewing completed work to reduce errors.
- Generated financial statements and reports detailing accounts receivable status.
- Created and updated financial reports on frequent basis to present information to leadership teams.
- Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables' data.
- Facilitated payment of invoices due by sending bill reminders and contacting clients
- Worked with Rent to own and Financing Companies
- Worked with customers on payment plans
- Received payments by credit cards and checks online and manually
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Completed daily accounts receivable ledger reconciliations.
Head Cashier Supervisor
Feed Saks General Store
10.2007 - 11.2012
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Greeted customers and responded to requests for information.
- Reconciled registers to prepare daily bank deposits.
- Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Increased likelihood of repeat business by building friendly relationships with customers.
- Verified customer age requirement for alcohol or tobacco purchases.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Built and maintained working relationships with peers and upper management.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
Teacher Assistant for Head Start
YVEDDI
09.2002 - 10.2007
- Worked one-on-one with special needs students to help navigate through school challenges.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.
- Adapted teaching methods and materials to meet students' varying needs and interests.
- Supervised children and participated with children in activities.
- Assisted teachers with instruction and provided clerical support for diverse needs.
- Assessed student learning styles and understanding of material to redirect and optimize teaching strategies.
- Handled clerical duties, managed classrooms and coordinated documents for teacher.
Education
Early Childhood Education
Surry Community College
Dobson, NCSkills
- Critical Thinking
- Social Perceptiveness
- Team Building Leadership
- Willing to Learn
- Creative and Innovative
- Risk Assessment
- Work Planning
- Strategy Development
- Employee Training Oversight
- Customer Service
- Goal Setting
- Decision Making
- Business Relationship Management
- Prioritizing and Planning
- Financial Resources Management
- Proactive and Focused
- Research Skills
- Collections Experience
- Billing Automation
- Deposit Verification
- Payment Reviewing
- Account Reconciliation
- Aging Report Creation
- Accounts Receivable
- Quickbooks
- Phone Etiquette
- Superb verbal communications
- Cyber Source
- Spreadsheets
- Problem-solving abilities
- Active Listening
Timeline
Customer Service Representative
NC Carports And Garages
07.2023 - Current
Insurance Analyst
LabCorp Regional Lab
03.2023 - 06.2023
Accounts Receivable Manager
Carolina Carport Inc.
11.2011 - 01.2023
Head Cashier Supervisor
Feed Saks General Store
10.2007 - 11.2012
Teacher Assistant for Head Start
YVEDDI
09.2002 - 10.2007
Early Childhood Education
Surry Community College
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