Summary
Overview
Work History
Education
Skills
Timeline
Work Availability
Software
Work Preference
Generic

Crystal Parks

Customer Services
Cherryville,NC

Summary

Dynamic leader and skilled communicator, excelled at Teleperformance USA by elevating customer satisfaction and fostering robust client relationships. Expert in technical troubleshooting and staff training, significantly contributed to performance improvement and organizational growth. Demonstrates a goal-oriented mindset with a knack for identifying development opportunities and enhancing team capabilities. Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach. Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Overview

8
8
years of professional experience

Work History

Representative/Trainer/Team Leader

Teleperformance USA
10.2017 - Current
  • Increased customer satisfaction by addressing and resolving complaints in timely manner.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
  • Assisted in training new hires and offered ongoing support to help them reach their full potential.
  • Provided valuable input during team meetings, resulting in the identification of new opportunities for growth and development within the organization.
  • Conducted company performance evaluations after events to assess interest level shown for products and services and discover opportunities for growth.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Generated reports detailing findings and recommendations.

Cashier Trainer

Foodcity
10.2016 - 10.2017
  • Trained new employees by providing knowledge of specific store tasks, policies and goals.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Created positive shopping atmosphere by greeting customers, answering questions and directing customers to products.
  • Increased overall customer satisfaction with efficient and friendly checkout experiences through continuous monitoring and feedback sessions for cashiers.

Education

High School Diploma -

Hunter Huss High School
Gastonia, NC
06.1991

Skills

  • Customer Support
  • Goal-oriented mindset
  • Customer Relations
  • Data entry proficiency
  • Client Relationship Building
  • Client Services
  • Staff Training
  • Telephone reception
  • Technical Troubleshooting
  • Performance Improvement
  • Performance Tracking

Timeline

Representative/Trainer/Team Leader

Teleperformance USA
10.2017 - Current

Cashier Trainer

Foodcity
10.2016 - 10.2017

High School Diploma -

Hunter Huss High School

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Excel, Word, Power point experience

Work Preference

Work Type

Full Time

Location Preference

Remote

Important To Me

Paid time offFlexible work hoursWork from home optionPersonal development programs401k matchHealthcare benefits

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Crystal ParksCustomer Services