Crystal Patterson

Experienced Call Center Manager with over 8 years of experience in the industry Experienced and results-driven call center manager with a proven record of accomplishment and success in leading high-performing teams to excellence. With over 8 years of experience in managing large-scale call center operations, driving process improvements, and enhancing customer satisfaction levels. Skilled in developing and implementing effective call center strategies, coaching, and mentoring call center representatives, and managing complex projects. Striving to create a supportive and collaborative environment that fosters teamwork, engagement, and personal development. Committed to exceeding organizational goals and providing exceptional customer service. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

• Incentive Creation development and implementation of both individual as well as group incentives in addition to daily, monthly, and quarterly incentives used to boost morale, increase production, and increase retention
• Communication skills, such as implementing an open-door policy within the company and conducting regular employee feedback
• Mentorship, successfully implemented a mentorship program for up-and-coming leaders within the company and provided them with guidance to help them achieve their goals
• Clifton Strengths: Restorative - Achiever - Belief - Woo- Significance