Crystal Patterson
Gastonia,NC
Summary
Customer Service driven individual bringing over 2 years of experience in the Plasma industry as a Medical Screener/Receptionist and Donor Support Technician; clear understanding of apheresis machine setups and disconnects, medical screening procedures and willing to train in phlebotomy; dedicated to contribute knowledge, continue to learn and grow with the Bio Life Team.
Overview
5
5
years of professional experience
Work History
Cashier
Kangaroo Express
Charlotte, NC
12.2021 - Current
- Operate cash register for cash and credit card transactions.
- Tallied cash drawer at beginning and end of each work shift.
- Provide friendly service and assistance to customers, promoting customer loyalty, satisfaction and sales.
- Check personal identifications during alcohol and tobacco sales.
- Restock and organize merchandise on sales floor and cooler area.
Floor Supervisor
McDonald's
Gastonia, NC
02.2021 - 12.2021
- Met with management to discuss work plans and develop enhancements and strategies to achieve shift and food service goals
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
- Evaluated work crew team employees to improve performance.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Oversaw employee performance, corrected problems and increased efficiency to maintain shift and food service goals.
Donor Support Technician
CSL Plasma Center
Gastonia, NC
12.2020 - 04.2021
- Set up apheresis machine soft goods using aseptic standard operational practices to assure donor safety during plasmapheresis process.
- Verify donor information before processing their compensation in PDA.
- Remove needle from donor arm's venipuncture site using aseptic standard operational practices.
- Disconnect used soft goods from apheresis machine to discard in proper biohazard receptacle.
- Monitor donors during plasmapheresis process to address any donor reactions or questions.
- Sanitize donor beds after each use to maintain cleanliness in donor floor work areas.
- Perform daily, weekly and monthly cleaning activities on apheresis machines.
- Adhere to social distancing protocols and wear face mask at all time
Medical Screener/Receptionist
CSL Plasma Center
Charlotte, NC
07.2019 - 12.2020
- Obtained donor vitals such as temperature, weight and blood pressure to ensure suitability for plasmapheresis process.
- Utilized lancets, microhematocrit, safepette and digital refractometer to determine hematocrit and protein levels.
- Performed hourly cleaning and disinfecting duties in medical screening and reception work areas.
- Provided excellent customer service by answering questions, providing appropriate assistance and communication to inbound callers and onsite donors.
- Registered new and return donors and conducted series information verifications and screening procedures to determine suitability for plasmapheresis process.
- Adhere to social distancing protocol and wore face mask at all times
Education
Certificate of Completion - Accounting Software
Brookstone College Of Business
Charlotte, NC12.1999
Skills
- Organizational Skills
- Interpersonal Communication
- Teamwork
- Detail-oriented
- Leadership
- Customer service
- Planning and Coordination
Timeline
Cashier
Kangaroo Express
12.2021 - Current
Floor Supervisor
McDonald's
02.2021 - 12.2021
Donor Support Technician
CSL Plasma Center
12.2020 - 04.2021
Medical Screener/Receptionist
CSL Plasma Center
07.2019 - 12.2020
Certificate of Completion - Accounting Software
Brookstone College Of Business
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