Crystal Pauldo
Riverview
Summary
Dynamic professional with a proven track record at the United States Navy, excelling in high-pressure environments. Adept at multitasking and effective problem resolution, I leverage strong interpersonal skills to foster teamwork and enhance customer satisfaction. Committed to detail-oriented service and efficient time management, ensuring tasks are completed promptly and accurately.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
Work History
Air Crew Survival Equipmentman
United States Navy
04.2019 - 07.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Store Associate
Beauty Supply
08.2021 - 10.2021
- Maintained inventory accuracy through regular stock checks and effective organization.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Maintained tidy and organized store to comply with cleanliness standards.
Call Center Representative
24/7 Intouch
06.2018 - 12.2018
- Handled high-volume inbound calls, providing exceptional customer service and support.
- Resolved customer inquiries efficiently, ensuring accurate information delivery and satisfaction.
- Utilized CRM software to document interactions and maintain up-to-date customer records.
- Collaborated with team members to improve response times and streamline processes.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Educated customers about billing, payment processing and support policies and procedures.
Education
High School Diploma -
Lake Howell High School
Winter Park, FloridaSkills
- Supportive interpersonal skills
- Effective team collaboration
- Effective problem resolution
- Multitasking
- Calm under pressure
- Verbal communication
- Flexible and adaptable
- Attention to detail
- Time management
- Excellent communication
- Computer skills
- Dependable and responsible
Accomplishments
- Supervised team of 9 staff members.
- Resolved product issue through consumer testing.
Timeline
Store Associate
Beauty Supply
08.2021 - 10.2021
Air Crew Survival Equipmentman
United States Navy
04.2019 - 07.2022
Call Center Representative
24/7 Intouch
06.2018 - 12.2018
High School Diploma -
Lake Howell High School