Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Payne

Duke,OK

Summary

Dynamic individual with hands-on experience in Revenue Cycle and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

14
14
years of professional experience

Work History

Patient Financial Service Manager

Jackson County Memorial Hospital
05.2020 - Current
  • Monitored and enhanced an effective revenue cycle process throughout the organization with a focus of aligning operations while maintaining effective human resource management
  • Assisted in the build and maintenance of the financial module of the hospital information system (Meditech) and the electronic billing system to ensure that claims and accounts are processed promptly, efficiently, and accurately to the Director of Patient Financial Services
  • Serve as a consultant to other department staff and management while maintaining and promoting a positive relationship
  • Plans, organizes and manages Patient Financial Services activities and personnel by reviewing staffing, workflow, and systems to identify optimal usage and effectiveness in order to ensure maximum hospital reimbursement and the highest quality of patient service
  • Responsible for posting all patient account charge corrections and meets with other departments weekly to review and improve revenue cycle processes.

Customer Service Supervisor

Jackson County Memorial Hospital
08.2018 - 05.2020
  • Planned, coordinated, and controlled the day to day activities of the patient accounting customer service office by supervising the staff to ensure daily collections, cash posting and accounts receivable management are done efficiently and accurately
  • Exhibited a courteous and helpful manner while interacting with patients and their representatives while resolving account issues and questions associated with their account balances
  • Responded to patient questions, inquiries, and complaints as needed and documented information on accounts to ensure account history was maintained
  • Reconciled cash to deposits and balance daily
  • Performed quality control checks and audits on transactions and provided customer service staff with feedback on areas that need improvement.

Patient Accounting Analyst

Jackson County Memorial Hospital
05.2017 - 08.2018
  • Responsible for all activities associated with auditing of accounts and maintenance of revenue cycle applications
  • Processed and analyzed monthly reports so that the director of revenue cycle and executive management are well informed
  • Processed reports to identify and resolve issues with the revenue cycle processes
  • Interacted with all departments involved in the revenue cycle process to appropriately communicate and educate users on revenue cycle process changes and trained all new employees in the revenue cycle on basic hospital information system functions.

Account Resolution Representative

Jackson County Memorial Hospital
11.2015 - 05.2017
  • Responsible for billing and claims management for Blue Cross Blue Shield and Tricare accounts so that accounts receivables are minimized
  • I ensured that all claims were processed correctly and efficiently in a timely manner to maximize the hospital’s reimbursement from payers
  • Adhered to all company policies and procedures and HIPAA guidelines.

Sales Representative

Verizon Wireless
11.2010 - 08.2015
  • Build expertise on products and services while meeting or exceeding sales goals
  • Build clientele and business contacts through in-store customer engagement, outbound calls and networking, referrals while demonstrating and understanding of the customer’s needs
  • Exhibit professionalism through interactions and communications with customers, colleagues, and management
  • Participated in the Verizon Lead Program, which involved being in charge of training new employees, traveling to other store locations to shadow leadership, monthly meetings with district and regional management on growth of leadership skills
  • Participated in regional sales roleplay competitions
  • Led groups within the company for my store such as revenue champion, business champion, and ops champion
  • These titles included responsibilities such as maintaining all displays and store’s inventory levels, coaching colleagues about revenue, sharing best practices for handling business accounts and networking.

Education

Western Oklahoma State College
Altus, OK

High School Diploma -

Duke High School
Duke, OK
05.2004

Skills

  • Healthcare Regulations Compliance
  • Staff Training and Development
  • Patient Account Management
  • Insurance Verification

Timeline

Patient Financial Service Manager

Jackson County Memorial Hospital
05.2020 - Current

Customer Service Supervisor

Jackson County Memorial Hospital
08.2018 - 05.2020

Patient Accounting Analyst

Jackson County Memorial Hospital
05.2017 - 08.2018

Account Resolution Representative

Jackson County Memorial Hospital
11.2015 - 05.2017

Sales Representative

Verizon Wireless
11.2010 - 08.2015

Western Oklahoma State College

High School Diploma -

Duke High School

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Crystal Payne