Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Crystal Peer

Summary

Dynamic professional with a proven track record in customer service and team leadership, notably at Skyzone. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional problem-solving skills and the ability to multitask effectively. Skilled in training and mentoring, with a knack for upselling and maintaining high levels of client satisfaction.

Professional caregiver with solid experience providing compassionate and efficient in-home support. Skilled in medication management, personal care, and patient mobility, ensuring optimal comfort and safety. Strong collaborator, adaptable to changing needs, and consistently reliable in delivering high-quality care.

Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.

Organized retail professional prepared to excel in supervisory capacity. Proven ability to manage store functions efficiently and support team members in achieving operational goals. Known for reliability and adaptability, effectively managing changing priorities and maintaining store standards. Skills include team leadership and operational oversight.

Overview

4
4
years of professional experience

Work History

Sales Associate/Deli Clerk/Lottery Attendant

Michael's Market
10.2020 - 10.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Supervisor

Skyzone
01.2022 - 01.2023
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.

Key Holder Supervisor

Swiss Farms
12.2022 - 11.2024
  • Completed store opening and closing procedures.
  • Counted out cash drawers and balanced totals.
  • Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Received and counted money.
  • Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
  • Maintained a clean, organized store environment that was conducive to an enjoyable shopping experience for customers.
  • Opened inventory boxes and restocked shelves.
  • Rotated stock according to dates and protocols.

Home Health Aide

Holistic Home Health Care
09.2024 - Current
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.

Education

High School Diploma -

Chichester High School
Upper Chichester PA
06-2023

Skills

  • Housekeeping
  • Dressing assistance
  • Client documentation
  • Medication organization
  • Training and mentoring
  • Priority management
  • [Software] experience
  • Multitasking
  • Problem-solving skills
  • Reliable and punctual
  • Excellent people skills
  • Upselling

Languages

English
Native or Bilingual

Timeline

Home Health Aide

Holistic Home Health Care
09.2024 - Current

Key Holder Supervisor

Swiss Farms
12.2022 - 11.2024

Supervisor

Skyzone
01.2022 - 01.2023

Sales Associate/Deli Clerk/Lottery Attendant

Michael's Market
10.2020 - 10.2022

High School Diploma -

Chichester High School
Crystal Peer