Years of experience customer service
Crystal Pena
Retail Sales Associate
Boston,MA
Summary
Highly motivated and eagerer sales associate with substantial customer service and sales experience. Sociable sales retail professional with a record of selling and showing products very well. Focused and determined to always learn and better my skills. Committed to improving buying experience and upraising company profile with target market. Consistently noticed for excellence customer service skills.
Overview
4
4
Work History
Sales Associate
Victoria's Secret & PINK
Boston, MA
04.2021 - Current
- Assisted customers with questions about products ,apparel, and sizing.
- Operate registers, check people in and out.
- Help customers find a perfect gift for holidays.
- Organize perfumes, clean each flor making sure everything is in the right place.
- Fold apparel, organize clothing.
Salon Assistant
G2O Spa & Salon
Boston, MA
08.2018 - 12.2019
- Checked in clients and offered coffee.
- Open and closed the salon.
- Answered and addressed any questions or concerns clients had.
- Washed and drape every client for their service.
- Helped stylist with proper attentiveness to their next appointment times and offered to help depending on what services their clients were receiving.
- Cleaned stations for next arrived client.
- Washed color and toned hair .
Retail Sales Associate
Macy's Department Store
Boston, MA
10.2018 - 08.2019
- Greeted over 1000 of clients per day and checked them out.
- Directed Customers to certain floors depending on what they were looking for.
- Helped and gave my opinion to customers looking for a desired look of clothing.
- Answered the phone daily to customers who had questions about product.
- Did online orders for customers who couldn't find the product they were looking for.
- Open and closed registers.
- Communicated thoroughly with all customers to guarantee customers left happy.
- Placedand organizing new merchandise on the floor in a way to sell quicker and bring more spotlight to certain areas.
Host
Naked Fish Restaurants
Waltham, MA
05.2016 - 11.2017
- I addressed an average of 300 clients per day at the front desk and escorted them to tables.
- Assisted in preparing the dinning area ahead of each service.
- Accommodated guest according to their desires and needs, including checking in and providing booster seats if needed for children.
- I addressed people who came to pick up orders.
- I cleaned before closing the front desk.
- I was expected to provide great customer service at all times and help guest with any questions and concerns.
Education
High School Diploma -
West Roxbury Academy
West Roxbury, MA 05.2018 - 05.2021
Cosmetology License - Cosmetology
Empire Beauty School - Boston
Boston, MA 03.2019 - 12.2019
Skills
Effective Communication
undefinedTimeline
Sales Associate
Victoria's Secret & PINK
04.2021 - Current
Cosmetology License - Cosmetology
Empire Beauty School - Boston
03.2019 - 12.2019
Retail Sales Associate
Macy's Department Store
10.2018 - 08.2019
Salon Assistant
G2O Spa & Salon
08.2018 - 12.2019
High School Diploma -
West Roxbury Academy
05.2018 - 05.2021
Host
Naked Fish Restaurants
05.2016 - 11.2017
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