Crystal Pena
Deltona,FL
Summary
I am a driven, self-motivated, effective leader looking to bring my skills and knowledge to a positive, productive work environment to achieve company objectives. Seasoned Permit Manager with background in coordinating and managing applications for necessary permits in various industries. Strengths include ensuring compliance with local, state, and federal regulations, liaising with government officials, and streamlining processes to efficiently obtain required permissions. Previous work resulted in significantly improving permit acquisition timelines, demonstrating strong problem-solving skills and the ability to handle multiple projects simultaneously.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Permit Manager
Mechanical One LLC
Altamonte Springs, FL
01.2024 - Current
- Coordinated with state agencies in obtaining necessary approvals for construction projects.
- Monitored the progress of all permit activities to ensure timely completion of projects.
- Resolved conflicts between contractors, developers, engineers, architects, and government agencies regarding permitting issues.
- Analyzed data pertaining to past trends in permit requests and approvals.
- Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems.
- Ensured trade inspections were being scheduled at each milestone.
SE Region Permit Manager
Lumio HX Inc.
Orlando, FL
01.2021 - 12.2023
- Monitored the progress of all permit activities to ensure timely completion of projects.
- Prepared reports summarizing the status of pending permit applications.
- Maintained records of all issued permits and related documents.
- Tracked expiration dates for active permits and ensured that renewals were submitted in a timely manner.
- Developed procedures for processing permit requests more efficiently.
- Collaborated with other departments within the organization to facilitate permit-related activities.
First Year Warranty Coord.
One Stop Cooling and Heating
Winter Park, FL
03.2017 - 01.2021
- Receive and process warranty requests (work orders) from builders.
- Contact homeowners to schedule repairs for received work orders.
- Schedule technician for work order request.
- Order parts/equipment and complete warranty paperwork.
- Prepare invoice for residential home builders.
- Register homeowner equipment for extended warranty.
- Provided customer service to constituents, including responding to inquiries and resolving complaints.
CSR/Lead Dispatcher
Air Flow Design
Casselberry, FL
06.2014 - 03.2017
- Dispatch 20 Service Technician throughout Central Florida
- Monitor Service technician arrival time and ensure service calls were completed in a timely manner
- Receive inbound calls for service request
- Resolve customer complaints and disputes
- Outbound calls to existing customers to offer maintenance package
Case Coordinator
Lutheran Services Florida
Orlando, FL
04.2007 - 05.2013
- Conduct orientation regarding resettlement guidelines and client responsibility
- Client intake enrollment documents
- Create resettlement plans along with self-sufficiency budget
- Update client files regularly to show progress and implementation of resettlement contract
- Conduct home visits to ensure client needs are being met
- Assist clients in applying for government programs, WIC, SNAP, SSI and Medicaid
- Schedule and transport clients to and from appointments
Education
High School -
William H Turner Technical High School
Miami, FL01.1998
Skills
- Team Building
- Coaching
- Decision Making
- Problem Solving
- Multitasker
- Time Management
- Delegation
- File Management
- Leadership
- Critical Thinking
- Empathy
- Proactive
- Attention to detail
- Effective listening
Certification
- Remote Online Notary
- Productivity and Time Management for the Overwhelmed
- Teamwork from Forming to Performing
- Practical Leadership Skills
Timeline
Permit Manager
Mechanical One LLC
01.2024 - Current
SE Region Permit Manager
Lumio HX Inc.
01.2021 - 12.2023
First Year Warranty Coord.
One Stop Cooling and Heating
03.2017 - 01.2021
CSR/Lead Dispatcher
Air Flow Design
06.2014 - 03.2017
Case Coordinator
Lutheran Services Florida
04.2007 - 05.2013
High School -
William H Turner Technical High School
Similar Profiles
Karina WilliamsKarina Williams
Monitoring Specialist at Mechanical One LLCMonitoring Specialist at Mechanical One LLC
Tyler ArendallTyler Arendall
Mechanical/HVAC Technician at J&L Mechanical Services LLCMechanical/HVAC Technician at J&L Mechanical Services LLC
Jennifer BarrettJennifer Barrett
Office Manager/Dispatcher at Star Plumbing and Mechanical Solutions, LLCOffice Manager/Dispatcher at Star Plumbing and Mechanical Solutions, LLC
Brandon FennellBrandon Fennell
Traffic Control Flagger at WRIGHT Traffic Control CompanyTraffic Control Flagger at WRIGHT Traffic Control Company
ELAINE B RODRIGUEZELAINE B RODRIGUEZ
Caregiver Manager at IndependantCaregiver Manager at Independant