Crystal Pendergast
Ridgeley,West Virginia
Summary
Talented business and customer relations professional with self-directed nature and analytical problem-solving abilities. Excellent project management, communication and planning abilities.
Overview
19
19
years of professional experience
Work History
Shutter Specialist
Hunter Douglas Fabrication
Cumberland, MD
08.2001 - 06.2017
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Attended training programs to deepen professional skillset and assisted in training fellow shutter specialists on existing and new training programs.
Field Merchandiser
Lawrence Merchandising
Plymouth, MN
11.2021 - Current
- Installed and placed permanent and paper point of sale materials.
- Maintained awareness of product knowledge information, merchandise promotions and advertisements set forth by marketing team.
- Rotated products and removed defective and out-of-date products.
- Merchandised cases from back room to sales floor by filling display units or shelves with products.
- Tidied up shelves and displays by knocking down boxes and disposing of waste.
Copy Center Associate
Staples
LaVale, MD
03.2019 - 03.2020
- Operated copiers and printers, trimmed stock to special sizes, and bound booklets using spiral or saddle-stitch techniques to complete customer job requests.
- Created customized options and solutions to meet customer unique copy and printing needs.
- Provided mounting and laminating support to preserve and protect documents and photos.
- Incorporated selling skills and product and service knowledge to meet customer needs.
- Completed complex customer orders accurately and within quoted timeframe.
- Offered bindery and finishing services to enhance printing jobs and prepare polished marketing materials.
- Entered customer orders in POS register system and created invoices to collect accurate payment.
- Answered phone calls to provide prompt and courteous answers to questions and encourage customer store visits.
- Documented finished work to keep supervisors informed of production activities.
- Utilized work order and job instructions to identify necessary materials and quantity requirements.
- Complied with company policies and safety protocols to maintain safety and operational performance of copy machines.
- Double-checked completed work and staged in appropriate areas for supervisor approval, final binding and product distribution.
- Cut copies apart and wrote identifying information such as page numbers or titles on copies.
- Operated auxiliary machines such as collators, pad and tablet making machines and perforating machines.
Waitress
Shooters Bar & Grill
09.2018 - 02.2019
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Stayed up-to-date on menu changes to help customers make food choices.
- Inspected dishes and utensils for cleanliness.
- Checked identification for minimum age for sale of alcoholic beverages.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Benefits Consultant
Aflac
Atlanta, GA
12.2017 - 02.2019
- Advised clients on industry and demographic standards for benefits packages to maintain competitive offerings and maximize employee retention.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email and in-person interactions.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Gathered information about each position and related occupation with employee interviews, field observations and industry research.
Education
No Degree - Liberal Arts And General Studies
Allegany College of Maryland (ACC)
Cumberland, MDHigh School Diploma -
Flintstone High School
Flintstone, MD06.1991
Skills
- Strong Customer Service Skills
- Highly Organized
- Detail Oriented
- Multi Tasker
- Excellent
- Research Abilities
- Quality Standards
- Corporate Communications
- Special Assignments
- Inbound Phone Calls
- Loyalty Building
- Service Call Management
- Clerical Support
- Positive Reinforcement Strategies
Timeline
Field Merchandiser
Lawrence Merchandising
11.2021 - Current
Copy Center Associate
Staples
03.2019 - 03.2020
Waitress
Shooters Bar & Grill
09.2018 - 02.2019
Benefits Consultant
Aflac
12.2017 - 02.2019
Shutter Specialist
Hunter Douglas Fabrication
08.2001 - 06.2017
No Degree - Liberal Arts And General Studies
Allegany College of Maryland (ACC)
High School Diploma -
Flintstone High School
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