Hi, I’m
Crystal Penrod
Lady Lake,FL
Summary
Dynamic Payroll Specialist with extensive experience at Professional Resource Group, Inc., adept at payroll processing and compliance. Proven track record in resolving discrepancies and enhancing employee satisfaction. Skilled in time sheet review and employee file maintenance, while fostering collaboration with HR to streamline benefits integration. Strong problem-solving and communication abilities drive success.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
I am very dedicated in what im doing. I have self motivation.
Overview
20
years of professional experience
Work History
Professional Resource Group, Inc
Payroll Specialist / Closing Coordinator
10.2016 - Current
Job overview
- Processed payroll for diverse employee groups, ensuring compliance with federal and state regulations.
- Managed payroll discrepancies, resolving issues efficiently to maintain employee satisfaction.
- Conducted audits of payroll data to ensure accuracy and adherence to policies.
- Collaborated with HR to integrate employee benefits changes into payroll systems seamlessly.
Home Instead
Caretaker
02.2013 - 02.2015
Job overview
- Supervised daily care routines to ensure safety and well-being of residents.
- Developed individualized care plans in collaboration with healthcare professionals.
- Trained new staff on best practices for resident support and emergency procedures.
- Monitored and documented changes in resident health status and behavior.
Walgreens
Cashier
06.2011 - 02.2013
Job overview
- Processed customer transactions efficiently using point-of-sale systems.
- Ensured accurate cash handling and balanced registers at shift end.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Assisted in inventory management by restocking shelves and monitoring stock levels.
Steak N Shake
Server
02.2006 - 03.2011
Job overview
- Delivered exceptional customer service in a fast-paced environment, enhancing guest satisfaction and loyalty.
- Maintained accurate order taking and processing to ensure timely food delivery and minimize errors.
- Collaborated with kitchen staff to optimize food preparation and presentation for customer enjoyment.
- Trained new servers on menu items, service protocols, and customer engagement techniques.
Education
Tavares High School
High School Diploma
05-2008
Skills
- Payroll processing
- New hire processing
- Time sheet review
- Payroll administration
- Employee file maintenance
Timeline
Payroll Specialist / Closing Coordinator
Professional Resource Group, Inc
10.2016 - Current
Caretaker
Home Instead
02.2013 - 02.2015
Cashier
Walgreens
06.2011 - 02.2013
Server
Steak N Shake
02.2006 - 03.2011
Tavares High School
High School Diploma