Crystal Perez
Kissimmee,FL
Summary
Professional administrative specialist skilled in managing front desk operations and providing exceptional customer service. Proven ability to handle multiple tasks, create welcoming environment, and resolve issues efficiently. Known for strong teamwork, adaptability, and reliability.
Overview
6
6
years of professional experience
Work History
Front Desk Assistant
Orlando Health
Orlando, FL, USA
05.2019 - Current
- Greeted and welcomed guests, providing a positive first impression of the company
- Scheduled appointments and maintained an organized calendar for multiple staff members
- Assisted with administrative tasks such as filing, data entry, and document preparation
- Responded to customer inquiries in person, over the phone, and via email in a timely and professional manner
- Maintained cleanliness and organization of the front desk area to create a welcoming environment
- Handled sensitive information with confidentiality and discretion when dealing with clients or visitors
- Collaborated with colleagues to resolve any issues or concerns raised by guests or employees
- Handled a high volume of inbound patient calls, averaging 80-90 calls per day
Education
High school diploma -
Gateway High School
Kissimmee, FL01.2019
Skills
- Epic
- Medical Scheduling
- EMR Systems
- Front Desk
- Medical Receptionist
- Insurance Verification
- Medical Records
- Medical Office Experience
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Assistant
Orlando Health
05.2019 - Current
High school diploma -
Gateway High School
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