Crystal Perez
Westfield,MA
Summary
Highly-motivated and hard-working with years of combined experience in customer service, restaurant and retail environments. Ability to follow instructions while being consistent and organized. Creative thinker with excellent communication skills who is open-minded, enjoys learning new things in the work environment, and can deal with any number of situations while being a team player
Overview
23
23
years of professional experience
Work History
Server
MGM Springfield
Springfield, MA
12.2021 - 02.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
Sales Associate
Eastern States Exposition
West Springfield, MA
09.2000 - 09.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Hostess Manager
Samuel's
Springfield,MA
03.2000 - 03.2016
- Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
- Fostered a positive work atmosphere, promoting open communication between staff and management.
- Contributed to overall restaurant success by proactively addressing operational challenges as they arose.
- Mentored hostess team members, fostering professional growth and strong teamwork.
- Maintained up-to-date knowledge of menu offerings and specials, providing accurate information to guests upon arrival.
- Enhanced customer satisfaction by ensuring a welcoming and organized restaurant environment.
- Assisted servers during busy periods, demonstrating teamwork and adaptability in fast-paced environments.
Personal Care Assistant
Thomas Theroux
Chicopee, MA
03.2006 - 03.2008
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Cashier
Save A Lot
Holyoke, MA
03.2003 - 11.2003
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Certificate - Customer Service
Holyoke Community College
Holyoke, MA2002
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Timeline
Server
MGM Springfield
12.2021 - 02.2023
Personal Care Assistant
Thomas Theroux
03.2006 - 03.2008
Cashier
Save A Lot
03.2003 - 11.2003
Sales Associate
Eastern States Exposition
09.2000 - 09.2016
Hostess Manager
Samuel's
03.2000 - 03.2016
Certificate - Customer Service
Holyoke Community College