Crystal Perez
Paterson,NJ
Summary
Dynamic Cancer Care Coordinator with extensive experience at St. Joseph's Hospital, excelling in patient care coordination and insurance navigation. Proven ability to enhance patient flow and optimize resource utilization. Skilled in strategic planning and staff management, fostering strong relationships with healthcare teams to deliver comprehensive oncology care. Bilingual in Spanish, enhancing communication with diverse patient populations.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Cancer Care Coordinator
St Joseph's Hospital-Outpatient Oncology
Paterson, NJ
04.2025 - Current
- Coordinated patient care plans for chemotherapy and radiation therapy treatments.
- Collaborated with oncology nurses to ensure timely patient follow-ups.
- Facilitated communication between patients and healthcare providers for treatment updates.
- Managed appointment scheduling to optimize patient flow and resource utilization.
- Assisted in navigating insurance authorizations and financial assistance programs.
- Collaborated with physicians, social workers, and other healthcare providers to provide comprehensive care for patients.
- Responded promptly to inquiries from patients regarding their care plans.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
CMA Supervisor Oncology/Infusion
St Joseph's Hospital Outpatient Oncology
Paterson, NJ
03.2017 - 04.2025
- Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
- Assessed, documented and monitored vital signs for more than 20 patients per day.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Scheduled appointments for patients via phone and in person.
- Assist physicians with biopsies
- Not limited to:phlebotomy, including venipuncture and capillary puncture on patients with accuracy, collects the correct specimen, labels correctly, enters information into correct system and forwards to the appropriate lab
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Supervised, trained and coached team of medical assistants.
- Contacted insurance companies to obtain necessary preauthorizations needed for upcoming tests and procedures.
- Ensured compliance with applicable laws and regulations pertaining to patient safety.
- Documented all activities accurately into electronic medical records system.
- Maintained records of employee attendance, discipline issues, leave requests, training sessions attended by employees.
- Supervised and coordinated the daily activities of medical assistants; monitored workflow to ensure timely completion of tasks.
- Evaluated performance of medical assistants through observation and review of work quality; provided feedback to improve performance.
- Assisted with recruitment efforts for new medical assistant personnel; conducted interviews with prospective candidates.
Registration Clerk/ Scheduler
St. Joseph's Imaging Center
Clifton, NJ
01.2009 - 03.2017
- Greet and seat patients, schedule and confirm appointments Check patient’s insurance, registration and take patient co-pays Keyholder, responsible for opening and closing office.
- Maintained HIPAA compliance and integrity of hospital policies and procedures.
- Carefully checked insurance information for benefits coverage and input pre-authorization documents into system.
- Explained forms and documents to patients, guardians and family members, distributing copies as needed and confirming comprehension.
Registrar
Dr. Principe
Elmwood Park, NJ
01.2007 - 01.2009
- Greeted and seated patients, scheduled patient’s appointments and registration.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Maintained positive working relationship with fellow staff and management.
- Verified insurance information for patients and healthcare providers.
- Coordinated communication between patients, insurers, and medical staff.
Education
Certificate - Medical Assisting
Fortis Institute
Wayne2011
Skills
- Administrative skills
- Computer applications
- Cpr
- Customer service
- Filing
- First aid
- Human relations
- Insurance
- Keyboarding
- Office
- Reception
- scheduling
- PowerChart experience
- Revenue cycle experience
- Epic experience
- Spanish speaking
- Obtain vital signs
- Medical terminology
- Patient scheduling
- Proper sterilization techniques
- Understands medical procedures
- Quick problem solver
- Customer service
- Stocking supplies
- Background in insurance
- Insurance plan verification
- Data entry
- Staff management
- Strategic planning
- Goal-oriented
- Training and mentoring
- Authorization processing
- Background in hematology/oncology
References
References: Available upon request
Languages
Bi-lingual Spanish
Certification
Nationally Registered and Certified Medical Assistant (NRCMA)
Nationally Registered Certified Coding Specialist
(NRCCS)
Timeline
Cancer Care Coordinator
St Joseph's Hospital-Outpatient Oncology
04.2025 - Current
CMA Supervisor Oncology/Infusion
St Joseph's Hospital Outpatient Oncology
03.2017 - 04.2025
Registration Clerk/ Scheduler
St. Joseph's Imaging Center
01.2009 - 03.2017
Registrar
Dr. Principe
01.2007 - 01.2009
Certificate - Medical Assisting
Fortis Institute
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