Crystal Perez
New Britain,CT
Summary
Dedicated individual with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the operational excellence, reach company goals and fostering a positive work environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Inbloom Autism Services
New Britain, CT
03.2017 - Current
- Implemented individualized behavior intervention plans to enhance client engagement and skill acquisition.
- Collaborated with families to provide support and training in behavior management techniques.
- Monitored and recorded client progress, ensuring adherence to treatment protocols and strategies.
- Trained new staff on best practices for implementing behavioral interventions effectively.
- Advocated for clients by coordinating with multidisciplinary teams to optimize care delivery.
- Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
Processing Guide Supervisor
Amazon
Windsor, CT
03.2023 - 03.2025
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Supported departmental tasks to increase understanding of industry processes.
- Collected, arranged, and input information into database system.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
Supervisor
Squishable
Farmington, CT
10.2019 - 03.2020
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Reviewed sales and gross profit report to assess company efficiency.
- Developed detailed plans based on broad guidance and direction.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Assistant Manager
Edible Arrangements
New Britain, CT
01.2019 - 11.2019
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Senior Waitress
Atria Senior Living
Farmington, CT
05.2016 - 12.2018
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Beauty Advisor
Ulta
Plainville, CT
05.2018 - 01.2019
- Maintained up-to-date knowledge of store sales and payment policies.
- Processed payments, entering sales in register for prompt customer service.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
Associate of Arts - Fine Arts
Tunxis Community College
Farmington, CT2027
Skills
- Applied behavior analysis
- Social skills development
- Natural environment training
- Self-management strategies
- Discrete trial training
- Adaptability and Flexibility
- Project Planning
- Multilingual
- Data Entry
- Training and mentoring
- Problem solving and conflict resolution
- Ability to remain calm and composed in high stress situations
Certification
- RBT - Registered Behavior Technician
- PT - Phlebotomy Technician
Languages
Spanish
English
Timeline
Processing Guide Supervisor
Amazon
03.2023 - 03.2025
Supervisor
Squishable
10.2019 - 03.2020
Assistant Manager
Edible Arrangements
01.2019 - 11.2019
Beauty Advisor
Ulta
05.2018 - 01.2019
Registered Behavior Technician
Inbloom Autism Services
03.2017 - Current
Senior Waitress
Atria Senior Living
05.2016 - 12.2018
Associate of Arts - Fine Arts
Tunxis Community College