Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mala Ramdass

Queens

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

24
24
years of professional experience

Work History

Purchasing Manager

Ozanam Hall of Queens Nursing Home
04.2018 - Current
  • Assessed vendor proposals to support purchasing decisions and ensure cost-effectiveness.
  • Assisted in managing inventory levels to maintain optimal stock availability.
  • Collaborated with suppliers to negotiate favorable terms and conditions for procurement.
  • Conducted market research to identify potential suppliers and evaluate product offerings.
  • Oversee all finances and manage state grants exceeding $1 million.
  • Tracked contract performance metrics and reported issues or non-compliance with appropriate stakeholders.
  • Assessed areas of service concern and developed improvement plans.
  • Collaborated with internal stakeholders to create timely and accurate purchase orders.
  • Analyzed market and delivery systems to assess present and future materials availability.
  • Generated reports on purchasing activities to support management decisions.

Lead Bank Teller

Chase Bank
04.2002 - 05.2013
  • Supervised daily operations of teller line, ensuring compliance with bank policies and procedures.
  • Mentored and trained new tellers on service standards and cash handling protocols.
  • Enhanced customer satisfaction by resolving issues efficiently and maintaining strong client relationships.
  • Implemented process improvements that streamlined transaction workflows, reducing wait times for customers.
  • Monitored cash inventory levels, conducting regular audits to mitigate discrepancies and ensure accuracy.
  • Collaborated with management to develop training materials and workshops for staff development initiatives.
  • Trained junior tellers in best practices for client interactions, upholding excellent standards of service quality across the team.
  • Oversaw teller staff scheduling to maintain appropriate coverage during business hours.
  • Managed high-volume transactions during peak periods while maintaining composure under pressure.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Led team of tellers to exceed sales goals through cross-selling products and services.

Education

High School Diploma
Trinidad And Tobago
01-1998

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Management
  • Purchase order management
  • Multitasking Abilities
  • Excellent communication
  • Critical thinking
  • Computer skills
  • Organizational skills
  • Calm under pressure
  • Active listening
  • Verbal communication
  • Problem resolution
  • Decision-making
  • Organization and time management

Timeline

Purchasing Manager

Ozanam Hall of Queens Nursing Home
04.2018 - Current

Lead Bank Teller

Chase Bank
04.2002 - 05.2013

High School Diploma

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