Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Crystal Perry

Sims,NC

Summary

Level-headed professional with extensive experience helping patients and clients with self-care and day-to-day tasks. Kind and punctual individual assists with nursing treatments, supports diagnostic procedures and provides companionship. Passionate about improving well-being of others and providing compassionate treatment to patient community. Driven (customer advocate) with (10) years of experience offering personalized, courteous service. Expert at managing insurance sales cycle, prospecting and follow-up support. Skillful in advising current and potential clients on insurance coverage plans and processing applications, payments and corrections. Resourceful and versatile professional with reputation for consistently achieving aggressive sales goals.

Overview

22
22
years of professional experience

Work History

Caregiver

Personal Employer
07.2015 - 01.2020
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Transported individuals to events and activities, medical appointments, and shopping trips.

Customer Service Advocate

State Insurance Services
10.2014 - 11.2019
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Developed and updated databases to handle customer data.
  • Educated customers about [Product or Service] options and processed purchases.

Office Administrative Assistant

Perrrys Bulldozer Service
10.1997 - 03.2010
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.
  • Routed business correspondence, documents, and messages to correct departments and staff members.
  • Sorted, opened, and routed mail and deliveries to meet business requirements.

Education

High School Diploma -

Wilson Technical Community College
Wilson, NC
04.1992

Skills

  • Progress Documentation
  • Care Plan Adherence
  • Incident Reporting
  • Behavioral Management
  • Mobility Assistance
  • Care Plan Assessment
  • Heavy Lifting
  • Strong Ethics
  • Compassionate Communication
  • Medication and Appointment Reminders
  • Quality Control
  • Client Relations

Additional Information

There as beens lapse within my career due to having children being home for them also have had some family issues with taking care of elderly parents&Sickness. Im a hardworking woman that is ready to find her forever job. Thank you in Advance

Timeline

Caregiver

Personal Employer
07.2015 - 01.2020

Customer Service Advocate

State Insurance Services
10.2014 - 11.2019

Office Administrative Assistant

Perrrys Bulldozer Service
10.1997 - 03.2010

High School Diploma -

Wilson Technical Community College

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Crystal Perry