Crystal Peters
Armed Forces Europe,APO
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
10
10
years of professional experience
Work History
Oklahoma Registry Lead
Center for Early Childhood Professional Development
Moore
04.2023 - 10.2024
- Updated Training and Resource Guides for new employees
- Created training plans and training videos for new employees
- Managed daily operations of the Oklahoma Registry
- Attended meetings with local and national organizations
- Assisted with Oklahoma Department of Human Services - Child Care Licensing requests
- Addressed conflicts within the department and with Oklahoma Registry participants.
- Verified paperwork accuracy and checked for completion prior to processing.
- Performed regular quality and validation assessments on staff data to verify accuracy.
Oklahoma Registry Advisor
Center for Early Childhood Professional Development
Moore
02.2018 - 04.2023
- Reviewed and coded applications for the Professional Development Ladder and Oklahoma Director's Credential
- Evaluated and coded official transcripts, professional credentials, and training documents
- Provided customer service via phone calls, emails, and in-person requests
- Attended meetings with CECPD partners and conferences for Oklahoma Registry participants
- Assisted with organization profile management and email address verification issues
- Helped train new staff
- Learned and adapted quickly to new technology and software applications
Oklahoma Registry Staff Assistant
Center for Early Childhood Professional Development
Moore
10.2014 - 02.2018
- Processed applications for the Professional Development Ladder and Oklahoma Director's Credential
- Performed data entry using customized software provided by New World
- Scanned participant applications and files using Kofax software
- Provided customer service via phone calls and emails
- Assisted with CECPD training verification process.
- Worked closely with management to provide effective assistance for specific aspects of business operations
- Increased customer service success rates by quickly resolving issues
Education
Bachelor of Arts - International Studies
The University of Oklahoma
Norman, OK05.2009
Skills
- Transcript evaluation
- Maintaining documents and records
- Multitasking
- Computer Literacy
- Quality Assurance
- Time management abilities
- Record Management
- Professionalism
Timeline
Oklahoma Registry Lead
Center for Early Childhood Professional Development
04.2023 - 10.2024
Oklahoma Registry Advisor
Center for Early Childhood Professional Development
02.2018 - 04.2023
Oklahoma Registry Staff Assistant
Center for Early Childhood Professional Development
10.2014 - 02.2018
Bachelor of Arts - International Studies
The University of Oklahoma
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