Summary
Overview
Work History
Education
Skills
Timeline
Additional Information
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Crystal Peterson

Crystal Peterson

Joplin,MO

Summary

Dynamic and results-oriented professional seeking a challenging position that offers opportunities for growth and advancement. Strong background in talent acquisition and team leadership, with a proven track record of managing recruitment processes aligned with organizational goals. Expertise in candidate sourcing and relationship building consistently fosters high-performing teams, driving success and innovation within the workplace. Authorized to work in the US for any employer, ready to contribute to a forward-thinking organization.

Overview

17
17
years of professional experience

Work History

Recruiting Manager

Contract Freighters, Inc
06.2024 - Current
  • Managed a high-performing team of recruiters, fostering an environment of continuous improvement and professional growth opportunities.
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
  • Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
  • Recruited top talent to maximize profitability.
  • Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
  • Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
  • Liaised between multiple business divisions to improve communications.
  • Discovered and resolved complex employee issues that affected management and business decisions.
  • Reduced process gaps while supervising employees to achieve optimal productivity.
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
  • Conducted regular performance reviews for recruitment team members, providing constructive feedback and support for professional development goals.
  • Optimized applicant tracking system to streamline recruitment workflow, resulting in improved productivity levels.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Arranged travel accommodations for groups, executives, and incoming new hires.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Efficiently managed time-sensitive requests while maintaining professionalism under pressure.
  • Created detailed travel documents including confirmations, vouchers, tickets, itineraries, maps, guides-ensuring all necessary information was easily accessible for employees and new hires during their trips.

Recruiting Supervisor

Contract Freighters, Inc
10.2022 - 06.2024
  • Ensured legal compliance in all recruitment efforts by staying up-to-date on relevant labor laws and regulations.
  • Enhanced candidate experience through well-organized interview scheduling, timely follow-ups, and clear communication.
  • Optimized talent pipeline management by leveraging data-driven insights to adjust recruiting methods accordingly.
  • Managed a team of recruiters, providing mentorship, guidance, and performance feedback to foster professional growth and skill development.
  • Implemented diversity recruitment initiatives, promoting an inclusive work environment that attracted top talent from various backgrounds.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.

Driver Recruiter Specialist

Contract Freighters, Inc
12.2016 - 10.2022
  • Responsible for recruiting company drivers.
  • Conduct telephone interviews with driver applicants where information is gathered on the individual to qualify or disqualify as a potential hire, order and validate necessary reports and perform telephone reference checks to ensure accurate information has been provided by the applicant and review and evaluate driver applicants information and make an offer to attend orientation class to qualified applicants.
  • Maintained accurate records of all hiring activities, ensuring compliance with applicable regulations and internal policies.
  • Developed comprehensive driver profiles to accurately match candidates with suitable routes and assignments.
  • Collaborated closely with operations teams to understand staffing needs and calibrate recruitment efforts accordingly.
  • Conducted thorough background checks and reference verifications, ensuring all hires met strict safety standards and qualifications.
  • Provided regular updates to management regarding the status of driver recruitment efforts, highlighting successes and areas for improvement.
  • Operated and maintained applicant tracking and candidate management systems.
  • Studied job descriptions and qualifications to determine applicant requirements.
  • Followed all company policies and procedures to deliver quality work.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Developed training materials to enhance staff proficiency and productivity.

Sales Manager

Car Credit Leasing
08.2011 - 10.2016
  • Responsibilities include but not limited to, maintaining and increasing sales, establishing and maintaining customer base, servicing the needs of existing customers, setting sales targets for individual associates and the team as a whole, recruiting and training sales staff, developing sales strategies, monitoring teams performance and motivating them to reach targets, compiling and analyzing sales figures, keeping up to date with competitors and reporting to senior managers.
  • 64801 (417-825-2967)
  • Supervisor: Julie Smith
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
  • Attended industry events and conventions to expain sales opportunities.
  • Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
  • Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
  • Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
  • Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.

Medical Billing and Collections Specialist

Freeman Health System
08.2010 - 07.2011


  • Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
  • Kept detailed records of customer interactions for optimal traceability.
  • Implemented customized account plans to meet individual client needs.
  • Compiled and tracked outstanding balances owed to medical facilities.
  • Improved cash flow through timely follow-up on outstanding accounts, negotiating payment plans, and collecting overdue payments.
  • Provided exceptional customer service to patients regarding their account balances, addressing concerns and answering questions in a professional manner.
  • Promoted a positive work environment by consistently demonstrating professionalism, mutual respect, and cooperation with fellow team members.
  • Increased overall collection rates with a focus on reducing aged receivables and minimizing writeoffs.
  • Handled account payments and provided information regarding outstanding balances.
  • Responded to customer concerns and questions on daily basis.
  • Used data entry skills to accurately document and input statements.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.

Precertification Specialist

Austin Gastroenterology
02.2009 - 07.2010
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Posted and adjusted payments from insurance companies.
  • Communicated effectively and extensively with other departments to resolve claims issues.
  • Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
  • Identified and resolved patient billing and payment issues.
  • Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
  • Maintained strong working relationships with healthcare providers, fostering clear communication regarding billing-related matters.
  • Managed patient accounts effectively, resolving discrepancies and addressing outstanding balances in a timely manner.
  • Precisely evaluated and verified benefits and eligibility.
  • Provided exceptional customer service to both patients and insurance representatives, resolving inquiries quickly and professionally.
  • Liaised between patients, insurance companies, and billing office.

Education

High school diploma -

Skills

  • Proficient in Google Docs
  • Talent acquisition
  • Proficient typing skills
  • Proficient in Microsoft Windows
  • Proficient in Microsoft Outlook
  • Administrative coordination
  • Proficient in computer applications
  • Detail-oriented data management
  • Candidate interviewing
  • Sales team leadership
  • Orientation process coordination
  • Oversight of background verification processes

Timeline

Recruiting Manager

Contract Freighters, Inc
06.2024 - Current

Recruiting Supervisor

Contract Freighters, Inc
10.2022 - 06.2024

Driver Recruiter Specialist

Contract Freighters, Inc
12.2016 - 10.2022

Sales Manager

Car Credit Leasing
08.2011 - 10.2016

Medical Billing and Collections Specialist

Freeman Health System
08.2010 - 07.2011

Precertification Specialist

Austin Gastroenterology
02.2009 - 07.2010

High school diploma -

Additional Information

Computer skills: Windows XP, Microsoft Word and Excel, Outlook, 10 Key and typing, Google Docs, Google Drive, AS400

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