Crystal Pfuehler
Midland,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Sr. Admissions Counselor / Event Coordinator
Northwood University
02.2022 - Current
- Dual role of recruitment, and event planning
- Responsible for increased enrollment from year to year, and high conversion rate of event attendance
- Enrollment increased by 23% for Fall ’24 recruitment cycle.
Education Partner Representative
Davenport University
12.2019 - 02.2022
- Responsible for identifying, developing and implementing strategies to drive new enrollment leads for the university with assigned community colleges by working independently or in tandem with other members of the Admissions team
- Schedule, plan, and execute student outreach events (table sits, transfer fairs, information sessions, recruiting sessions)
- Develop, grow, and maintain lasting relationships with new and existing community college contacts
- Develop strategic and creative recruiting concepts to drive enrollment in Davenport University undergrad programs.
Marketing Project Manager and Customer Service Representative
F.P. Horak
03.2013 - 09.2019
- Responsible for leading teams across departments and tracking and managing project milestones toward completion and with the desired results
- Cultivate and foster partnerships with client and business professionals critical to F.P
- Horak products and services
- Maintain the highest level of company representation with a great attitude and calming communication to customers
- Serve the client through problem solving, gathering and communicating information, and by demanding high quality products
- Ability to research and manage complex accounts to provide comprehensive services to customers and assist upper management
- Respond and follow-up to over 40 customer inquiries per day to achieve customer satisfaction and job completion
- Sustain and enrich account assignments by utilizing time management and organizational skills
- Work closely with production team on quality checklists to result in overall client satisfaction and repeat business
- Field customer complaints, increased resolutions rates and held a 98% customer satisfaction rate
- Clearly communicated problems and progress to upper management
- Consistently met deadlines.
Assistant Manager
Buckle
11.2011 - 03.2013
- Proficient in quickly assessing customer needs and developing solutions
- Collaborative team player who worked well in challenging, fast paced environment where interpersonal and communication skills were vital
- Responsible for: Communicate with external suppliers to determine popular items and ensure the store was properly stocked with merchandise
- Process transactions to include refund, store credits, and other services according to company policy
- Fulfill all retail duties in a high-end sales outlet
- Manage all customer service functions, including POS, sales, and daily inventory
- Create customer retention average of repeat customer score 18% higher than other associates
- Utilize interpersonal skills and diplomacy to engage with a diverse population of customers and employees
- Serve customers by understanding and meeting their needs ensuring the highest level of customer satisfaction
- Train and mentor new staff members.
Office Professional
Dow Chemical Company
10.2006 - 02.2010
- Responsible for delivering professional administrative services to the Dow Business Solution director, manager, employees, and prospective employees
- Strong experience in implementing office policies and procedures
- Management of daily schedules, meeting minutes, travel, and all other day-to-day tasks.
Education
Bachelor of Business Administration - Business Management & Marketing
Northwood University
12.2008
Skills
- Communication
- Management
- Emotional Intelligence
- Product Development
- Leader
- Attentive & Clear
- Time
- Self-Awareness & Regulation
- Knowledge
- Transparent
- Patient & Persuasive
- Project
- Adaptive
- Conflict Resolution
- Collaborative
- Active Listening
- Planning
- Empathy
- Closing Ability
- Cross-Functional Team
- Marketing knowledge
- Student Counseling
- Student Recruiting
- Enrollment Management
- Enrollment Planning
- Effective Communication
- Written Communication
- Time management abilities
- Professionalism
- Team Collaboration
- Interpersonal Communication
- Goal Setting
- Teamwork and Collaboration
- Interpersonal Skills
- Attention to Detail
References
- Tim Dust, Senior Sales Executive, 630-334-0078, Tim.Dust@Go2Partners.com
- Dawn Revord, VP Commercial Ops, 989-898-8479, boise1318@yahoo.com
- Cynthia Marchese, Director of HR, 989-205-4312, marcheseck15@gmail.com
Timeline
Sr. Admissions Counselor / Event Coordinator
Northwood University
02.2022 - Current
Education Partner Representative
Davenport University
12.2019 - 02.2022
Marketing Project Manager and Customer Service Representative
F.P. Horak
03.2013 - 09.2019
Assistant Manager
Buckle
11.2011 - 03.2013
Office Professional
Dow Chemical Company
10.2006 - 02.2010
Bachelor of Business Administration - Business Management & Marketing
Northwood University
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