Crystal Phelps
Murrieta,California
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Front Office Manager
Copper & Stainless Fabrication Services
07.2009 - Current
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Accomplished multiple tasks within established timeframes.
- Fostered a positive work environment that encouraged employee retention, professional development opportunities, and open communication channels.
Server/Shift Leader
Hennessey's Tavern
04.2006 - 06.2009
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Assistant Operations Manager
Boss Bait & Tackle Inc.
01.2002 - 03.2006
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Monitored inventory and approved reorders of stock to secure necessary resources and meet customer demand.
- Supervised operations team to support operational excellence and excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
No Degree - Medical Office Management & Practice
- Certificate of Achievement For Completion of the Medical Office Program with Emphasis in Front Office Management, Medical Insurance Billing & Coding and Medical Office Practice
- Awarded Certificate of Superior Achievement for Successful Completion of The Medical Manager Program
- Certification of Completion of Basic Word Processing-Microsoft Word 2000
- Awarded a Certificate of Achievement for Perfect Attendance
Skills
- Effective Multitasking
- Customer Service Expertise
- Fast Learner
- Professional and Courteous
- Team Leadership
- Medical Terminology
- CPR Certified
- Exceptional Telephone Etiquette
- Meticulous Attention to Detail
- Office Coordination
Certification
- Front Office Management
- Medical Insurance Billing & Coding
- ICD-9-CM Coding
- CPT Coding
- Medical Manager
Timeline
Front Office Manager - Copper & Stainless Fabrication Services
07.2009 - Current
Server/Shift Leader - Hennessey's Tavern
04.2006 - 06.2009
Assistant Operations Manager - Boss Bait & Tackle Inc.
01.2002 - 03.2006
Maric College - North County Campus - No Degree, Medical Office Management & Practice
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