Hi, I’m
Crystal Phelps
Asst. Operations/Lead Cashier
Murrieta,CA
Summary
Customer-focused Cashier Team Lead with driven work ethic and documented record of excellent guest service. Friendly with strong communication and interpersonal skills to maintain loyal business. Offering great problem-solving skills to quickly address customer questions and concerns.
Overview
24
years of professional experience
Work History
Copper and Stainless Fabrication Services Murrieta, CA
Front Office Manager
07.2009 - Current
Job overview
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Provided excellent leadership skills to keep the business performing smoothly.
- Scheduled new clientele for quotes on custom projects.
- Accounts Receivable/Payable
- Cash deposits
- Maintained a friendly atmosphere and built long lasting relationships with clients through my excellent customer service skills.
- Ordered/maintained inventory
7-11 Food StoresMurrieta, CA
Cashier Team Lead
07.2019 - 01.2022
Job overview
- Assisted cashiers with resolving customer complaints and inquiries.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Ensured compliance with all safety regulations while performing tasks.
- Processed payments promptly for customers to exceed productivity standards.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Rotated and merchandised products at point-of-sale to improve impulse buy rate.
- Verified customer age requirement for alcohol or tobacco purchases.
- Trained new team members in cash register operation, stock procedures and customer services.
- Helped customers find specific products, answered questions and offered product advice.
- Helped with purchases and signed customers up for rewards program.
- Answered phone calls to assist customers with questions and orders.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Assisted customers by providing information and resolving complaints.
- Built and maintained productive relationships with employees.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Boss Bait & Tackle Inc.Vista, CA
Assistant Operations Manager
05.2004 - 05.2006
Job overview
- Developed and implemented operational procedures to ensure efficient workflow.
- Assisted in the recruitment, training, and evaluation of personnel.
- Monitored daily operations for compliance with quality standards and safety regulations.
- Maintained accurate records of financial transactions and employee data.
- Created detailed reports on project progress and performance metrics.
- Provided guidance and support to team members in order to meet project deadlines.
- Addressed customer inquiries promptly and effectively resolved any complaints or disputes.
- Ensured that all operational tasks were completed within established timeframes.
- Performed routine inspections of equipment, supplies, inventory., as needed.
- Oversaw the development of budgets for projects as well as overall departmental spending.
- Organized special events such as conferences or workshops aimed at enhancing organizational performance.
- Prepared detailed reports summarizing operational objectives achieved over a given period of time.
- Motivated employee performance and satisfaction through fair evaluation, process review and mentoring.
- Developed lucrative relationships with clients to promote future business opportunities.
- Coordinated meetings with vendors and negotiated contract terms.
- Developed company budgets and reported total profits and losses annually.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Forecasted customer demand to set prices or credit terms for goods or services.
Education
Kaplan CollegeVista, CA
Certification For Front Office Management from Medical Office Management
05-2004
Skills
- Team Leader
- Delivers Excellent Customer Service
- Cash Handling Expertise
- Multi-Tasking
- Work well under pressure
- Adapt Quickly
- Work well with all personalities
- Great Customer Report
- Excellent Communication Skills
- Fast Learner
- Quick Problem Solver
- Works quickly and efficiently
- Maintains a friendly and positive attitude
Timeline
Cashier Team Lead
7-11 Food Stores
07.2019 - 01.2022
Front Office Manager
Copper and Stainless Fabrication Services
07.2009 - Current
Assistant Operations Manager
Boss Bait & Tackle Inc.
05.2004 - 05.2006
Kaplan College
Certification For Front Office Management from Medical Office Management
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