Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Crystal Phillips

Philadelphia,PA

Summary

High-energy people leader with a strong background in visual merchandising, store operations and administrative duties. Organized in planning and leading day to day functions for various teams. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

4
4
years of professional experience

Work History

Track Stretch: Sr Admin Global Retail Marketing

Nike
Beaverton
05.2024 - Current
  • Performed various administrative duties, including complex calendar management, booking travel, coordinating meetings and catering, office supply management and preparing expense reports for multiple Senior Directors.
  • Demonstrated strong cross-functional communication skills across the global organization.
  • Organized new teammate onboarding including new equipment setup and team integration.

Athlete Services Coach

Nike
Philadelphia, PA
06.2023 - 04.2024
  • Managed employee recruitment, hiring, and interview procedures.
  • Collaborated with various department leaders to understand personnel needs and develop customized recruitment strategies.
  • Enhanced onboarding experience by delivering informative and engaging new hire orientations.
  • Created and managed weekly schedules for a team of 40 employees, ensuring efficient staffing allocation resulting in consistent payroll.
  • Developed and implemented strategies to improve employee satisfaction.

Product Life Cycle Back of House Coach

Nike
Philadelphia, PA
06.2022 - 05.2023
  • Managed the organization and distribution of daily incoming inventory for storage or sales floor.
  • Organized storage areas to optimize movement efficiency while minimizing labor.
  • Conducted training sessions for staff members on stockroom processes and procedures in alignment with organizational guidelines.
  • Organized and facilitated successful bi-annual Physical Inventory.

Consumer Experience and Visual Merchandising Lead

Nike
Philadelphia, PA
02.2021 - 05.2022
  • Led and motivated team members in all aspects of visual merchandising, fostering their ability to develop creative displays and uphold visual standards.
  • Developed and implemented visual merchandising strategies to optimize the consumer experience and drive business results.
  • Created cohesive displays that highlighted products, maximized space, and reinforced brand identity.
  • Increased consumer engagement and connection to brand through membership from 3% to 8% by year end.

Education

Associate of Arts - Business

Northampton Community College
Bethlehem, PA
12-2024

High School Diploma -

Stroudsburg High School
Stroudsburg, PA
06.2016

Skills

  • Leadership and Team Management
  • Communication Skills
  • Strong Organization and Multitasking Skills
  • Event Planning and Management
  • Facility and Operations Management
  • Technical Proficiency
  • Attention to Detail
  • Problem Solving and Adaptability

Accomplishments

  • Visual Merchandising Grand Opening Team for Nike Well Collective - Marlton grand opening.
  • Promoted 2 PT associates to FT associates and 1 FT associate to leadership in Visual Merchandising.
  • Organized and facilitated several All Store Meetings.
  • Produced -.91% shrink results while overseeing stockroom as Physical Inventory Captain.
  • Finished 3% Payroll at year end while overseeing athlete scheduling.

Timeline

Track Stretch: Sr Admin Global Retail Marketing

Nike
05.2024 - Current

Athlete Services Coach

Nike
06.2023 - 04.2024

Product Life Cycle Back of House Coach

Nike
06.2022 - 05.2023

Consumer Experience and Visual Merchandising Lead

Nike
02.2021 - 05.2022

Associate of Arts - Business

Northampton Community College

High School Diploma -

Stroudsburg High School

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Crystal Phillips