Crystal Pickering
Maricopa,USA
Summary
Accomplished financial professional with over 30 years of experience dedicated to contributing to the success of a dynamic and innovative organization. Expertise in leveraging strong analytical and communication skills to drive impactful projects that enhance operational efficiency. Proven track record in client interactions demonstrates the ability to engage in dimensional listening, effective multitasking, and maintaining system accuracy. Committed to fostering collaborative relationships that lead to strategic solutions and measurable results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Complex Disability Manager II
Lincoln Financial Group
07.2024 - 07.2025
- Short-term disability claims, deal with claimants on approving and managing claims for Mental health, Express surgeries, and Maternity claims. Organizing multiple tasks. Transcribing Medical Records, Customer Care, Verification of claim eligibility and benefits. Payroll processing. Played a critical role in advocating for the claimant's needs and ensuring appropriate support.
- 888-407-7483 ext. 67646
Fraud Analyst III
Wells Fargo Online Fraud Department
10.2022 - 01.2024
- Ability to work in a fast-paced, high-volume production environment, with production and quality demands work independently with deadlines, and able to multi-task. Demonstrated excellent written and verbal communication skills. I have strong organizational skills and the ability to meet daily production goals Must possess excellent verbal and written communication skills and Knowledge of CIS/Hogan DDA screens, Prevent, GL, and OLB. Knowledge of Microsoft Office products and Access databases.
- Duties & Responsibilities:
- Under minimal supervision, researches and responds to risk analysis of account and transactional deposit data. Fields inbound phone calls from internal partners to resolve specific deposit and hold issues.
- Knowledge of bank policy and procedures and compliance with legal requirements following applicable regulations, including Reg. E and Reg CC. Typically, cross-trained to perform various functions within Fraud Prevention. Familiar with standard concepts, practices, and procedures within bank operations and risk mitigation. Exchanges information and resolves problems where multiple non-standard solutions are available. Relies on experience and judgment to plan and accomplish goals. Performs miscellaneous clerical tasks, as assigned.
- 877-479-3557 (W-2 verification available)
Bank Deceased Mortgage Representative III
Wells Fargo Bank
10.2021 - 05.2022
- Basic understanding of the mortgage servicing industry – Loss Mitigation, Bankruptcy, Foreclosure, and REO (Real Estate Owned). Ability to handle confidential material in a professional, ethical manner. Strong interpersonal skills to build and maintain professional relationships with vendors, co-workers, etc. Professional communication skills – written & verbal. Strong time management skills & ability to respond to vendor/inter-departmental requests in a timely fashion. Ability to prioritize workload to meet deadlines and achieve volume goals and performance standards. Proficient knowledge of MS Office: Word, Excel & Outlook. Research & analytical skills to comprehend applicable state laws.
- 877-479-3557
Customer Service Rep III
Wells Fargo Bank
10.2019 - 08.2021
- Responsible for opening new customer credit accounts, reviewing legal terms and conditions per bank policy, and resolving status on account issues to ensure compliances are met. Also assist in Fraud reporting and maintaining excellent customer experience. As a new ICCC department in Chandler, I also assisted in training and making sure service levels were covered.
- 877-479-3557
Executive Enrollment Advisor
University of Phoenix
10.2018 - 04.2019
- Responsible for enrolling new and returning students in undergraduate and graduate programs in compliance with Title 4 of the education code. Outbound soliciting of potential students, obtaining and verifying all documentation from students to complete enrollment, monitoring students’ progress through first class, assisting students with website utilization, and offering student support for fellow representatives.
- 602-387-2555
Fraud Specialist II
Wells Fargo
01.2018 - 04.2018
- Responsible for opening customer claims and resolving chargeback rights with first-call resolution. Ensure Reggae guidelines are followed, as well as, Visa’s policies are represented. Protect customer information by disabling compromised banking information and reissuing bank cards. Maintaining appropriate notation on all accounts worked within a managed call metric. Guaranteeing one call resolution.
- 877-479-3557
Senior Agent for Australia Limitations and Fraud Department
PayPal
03.2015 - 01.2018
- The escalation agent is responsible for providing business support to Australian customers concerning global and country requirements and limitations for certified documentation for legal holdings and non-profit organizations. I provided cross-over support for all domestic accounts that have restrictions and limitations based on business models and individual risk. As a senior agent, I mentored and provided team learns to my team, as well as, teams that may be struggling to meet metrics. My department relocated internationally.
- 888-221-1161
Education
Certified Fraud Examiner -
01.2018
Certified Financial Crimes Specialist - undefined
01.2016
Phlebotomy certificate - undefined
Pima Medical
01.2009
LPN/ASN - undefined
Providence School of Practical Nursing
Kingston, JA01.2007
Skills
- Customer engagement
- Collaborative team management
- Organizational time strategies
- Analytical decision-making
- Comprehensive documentation skills
- Clear and concise communication
- Measurable goal planning
- Client relationship development
- Performance assessment strategies
Affiliations
- National Organization of Women
- HRC
- International Society for Development and Sustainability (ISDS)
Certification
- Financial Crimes Training - 10/22-10/23
- Certified Fraud Analyst, Well Fargo - 9/20-1/23
Timeline
Complex Disability Manager II
Lincoln Financial Group
07.2024 - 07.2025
Fraud Analyst III
Wells Fargo Online Fraud Department
10.2022 - 01.2024
Bank Deceased Mortgage Representative III
Wells Fargo Bank
10.2021 - 05.2022
Customer Service Rep III
Wells Fargo Bank
10.2019 - 08.2021
Executive Enrollment Advisor
University of Phoenix
10.2018 - 04.2019
Fraud Specialist II
Wells Fargo
01.2018 - 04.2018
Senior Agent for Australia Limitations and Fraud Department
PayPal
03.2015 - 01.2018
Certified Financial Crimes Specialist - undefined
Phlebotomy certificate - undefined
Pima Medical
LPN/ASN - undefined
Providence School of Practical Nursing
Certified Fraud Examiner -
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