Hi, I’m
Crystal Pipher
Weatherford,TX
Summary
Detail oriented professional with extensive experience advocating for students and ensuring the well-being of individuals in multi-unit housing and dormitories. Skilled at providing guidance, support and assistance. Strong communication, management and collaboration skills. Committed to inspiring elevated levels of customer service.
Overview
18
years of professional experience
Work History
Weatherford College
Director of Housing
06.2021 - Current
Job overview
- Managed activities involving campus housing, student life, special population services, student ADA accommodation, mentoring, freshmen orientation, peer counseling and student mediation.
- Special emphasis on mentoring to students that are at risk socially, economically, or academically in order to meet the needs of the students.
- Evaluates the student housing facilities and initiated all maintenance and renovation needs within budget.
- Serves as a member of the CARES Team on all aspects of sexual misconduct, harassment, mental health cases and other sensitive issues residents may be dealing with
- Acts on behalf of the Associate Dean, Student Services in his absence.
J. Crew
Associate Manager
06.2017 - 06.2021
Job overview
- Assisted with new store openings/closings.
- Recognized as selling and service leader, creating a customer experience that exceeded expectation and drove loyalty
- Mastered all aspects of Human Resources and rolled out new process of new hire process to peers.
- Maximizes opportunities to grow the business and consistently questions what can be done better.
- Fosters collaboration and productivity and set new marketing standards and social advertising needs for the district.
- Connect with the community and source and execute successful events averaging 15% of weekly sales from my outreach events.
BGSF Property Management
Site Manager
04.2010 - 06.2017
Job overview
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
L Brands
District Manager
06.2005 - 06.2010
Job overview
- Ran the AZ, NV and CA districts (averaged $5m+ per location) ending position at Dallas Galleria location to start family.
- Consistently increased percent to plan and recognized in the company for highest percent increase to LY.
- Built positive and productive relationships with store and field leadership.
- Met deadlines and store plans by proactively managing individual and team tasks and streamlining processes.
- Consistently managed in-store merchandising, adjustling as needed for market trends to increase sales plus ran successful year-end inventories.
- Optimized team performance with newly implemented sales and merchandising procedures.
- Supervised three locations to enforce high-quality standards of operation.
Education
Arizona State University
BS from Business Management
Skills
- Weekly Payroll
- Proficient in City Regulations
- Developing Policies
- Proven Customer Satisfaction
- Accounts Payable and Accounts Receivable
- Business Development
- Financial Management
- Operations Management
- Strategic Risk Management
- Promotional Materials Development
- Project Management
- Budgetary Management
Timeline
Director of Housing
Weatherford College
06.2021 - Current
Associate Manager
J. Crew
06.2017 - 06.2021
Site Manager
BGSF Property Management
04.2010 - 06.2017
District Manager
L Brands
06.2005 - 06.2010
Arizona State University
BS from Business Management
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