Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

CRYSTAL PLAISANCE

Marrero,LA

Summary


Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Server

Coffee
02.2022 - 12.2024
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Phlebotomist

Octapharma Plasma OPI
04.2022 - 07.2022
  • Perform venipuncture for the plasmapheresis process, maintaining compliance with SOP
  • Reviewing donor records for accuracy and completeness
  • Labeling and ensuring that each unit and all samples are labeled accurately
  • Setting up and preparing all equipment and disposable supplies for venipuncture and plasmapheresis procedure
  • Operating the automated plasmapheresis machines, including response and evaluation of alarms and machine errors

Restaurant Hostess

Acme Oyster House
10.2020 - 02.2021
  • Completed opening and closing duties, helped coworkers with side work, and cleaned work areas
  • Greeted and welcomed guests upon arrival, providing a warm and friendly atmosphere
  • Managed the seating chart efficiently to ensure optimal use of available tables
  • Trained new host/hostess team members on proper greeting procedures, seating protocols, and customer service standards
  • Utilized excellent communication skills to effectively handle high-pressure situations during busy periods

Server

Coffee
05.2018 - 03.2020
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Medical Assistant

Saint Charles Community Health Unit
10.2012 - 12.2012
  • Answered inbound calls, greeted & registered patients, collected insurance information & co-pays
  • Responsible for scheduling, preparing rooms & patients, performing vitals and injections
  • Assisted nurses and physicians with various clerical and clinical duties as assigned
  • Externship

Receptionist / Customer Service Specialist

Taylor & Tyler HVAC Repair
04.2005 - 04.2006
  • Responsible for all front-office operations, including greeting customers, answering phones & scheduling appointments
  • Assisted with day-to-day business operations & logistics, office duties, ordering, inventory, maintenance & organization

Education

Associate of Science - Medical Billing and Coding

Ultimate Medical Academy
Tampa, FL
01.2023

Vocational Education and Training - Medical Assistant

Eastern College of Health Vocations
New Orleans, LA
11.2012

Skills

  • Insurance Claim Processing Organizational skills
  • Government (Medicare & Medicaid) CPT
  • Deductibles Medical Terminology
  • Workers Compensation Decision-making
  • EOBs HIPAA Compliance
  • Co-Insurance Anatomy & Physiology
  • Posting Payments HCPCS
  • Insurance Verification Teamwork
  • Co-Pay Scheduling
  • Electronic Medical Records (EMR) Excellent communication
  • CMS1500 Attention to detail
  • Third Party Payers Staff training
  • Accounts Receivable Front Office Operations
  • Medical Billing CMS1450 (UB-04)
  • Managed Care (HMO, PPO, and POS) Problem-solving abilities
  • Collections Medical Office Procedures
  • Revenue Cycle Management Medical Coding (ICD-10-CM
  • Electronic Health Records (EHR) Multitasking Abilities
  • Clerical Experience
  • Accounting
  • Phone Etiquette
  • Medical Scheduling
  • Laboratory Experience
  • Patient Care
  • QuickBooks
  • Microsoft Powerpoint

Certification

  • BLS Certification
  • CPR Certification

Awards

Honors, Dean’s List, June 2021, 3.5 GPA

Timeline

Phlebotomist

Octapharma Plasma OPI
04.2022 - 07.2022

Server

Coffee
02.2022 - 12.2024

Restaurant Hostess

Acme Oyster House
10.2020 - 02.2021

Server

Coffee
05.2018 - 03.2020

Medical Assistant

Saint Charles Community Health Unit
10.2012 - 12.2012

Receptionist / Customer Service Specialist

Taylor & Tyler HVAC Repair
04.2005 - 04.2006

Vocational Education and Training - Medical Assistant

Eastern College of Health Vocations

Associate of Science - Medical Billing and Coding

Ultimate Medical Academy

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