Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Crystal Plump

BROOKLYN

Summary

Seasoned Operations Manager and talented leader with 10+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

7
7
years of professional experience

Work History

Operations Manager

Acacia Network
08.2021 - Current
  • Oversee and manage operations team for DHS
  • Assists the needs of Asylum seekers, refugees, migrants clients
  • Purchase materials, plan inventory and oversee facilities efficiency
  • Formulate strategic and operational objectives
  • Improving operational management systems, processes and best practices
  • Recruit, train and supervise staff
  • Find ways to increase quality of customer service.

Executive Assistant

Majeski Kohn & Bentley
02.2020 - 08.2020
  • Takes and transcribes dictations
  • Prepared affidavits, legal files and documents for Partners and attorneys
  • Interfacing with and advising clients
  • All aspects of file handling and litigation
  • Answer, transfer phone calls and emails
  • Order food setup/clean up conference room

Commissioner Executive Assistant

Mayor’s Office of Labor Relations
12.2017 - 02.2020
  • Responds to emails, and answer all phone calls; Receive and relay telephone messages
  • Schedule meetings/arrange conference rooms
  • Alert boss about cancellation/new meetings
  • Greet all clients and direct them where necessary
  • Prepare statistical reports and Manage spreadsheets
  • Maintain hard copy and electronic filing system
  • Takes and transcribes dictations
  • Perform office duties, email, fax, filing, printing copies
  • Order food setup/clean up conference room
  • Made travel arrangements

Lead Coordinator

Williams Lea
12.2016 - 12.2017
  • LinkLaters Law firm
  • Responsible for overseeing staff, instructing staff on daily duties to satisfy client needs
  • Answering
  • Client calls, emails, and fax promptly and professionally
  • Verifying data correctly
  • Coordinating client meetings, also scheduling client pickups and deliveries
  • Quality Checking all documenting on print jobs,
  • Responsible for covering the reception Desk when position needed to be filled.

Education

Bachelors - Business

Metropolitan College
06.2021

Bachelor's degree - Business Administration And Management

School For Professional Careers
06.2018

Skills

  • Professional and mature
  • Effective workflow management skill
  • Proficient in CARES
  • MS Office & Adobe Suite
  • Excellent time management
  • Strong work ethics
  • Employee coaching skills
  • Hospitality
  • Proficient in Xerox and Canon copiers, scanners and fax
  • Experienced in computers
  • Schedule Management
  • Administrative Assistant (4 years)
  • Calendar Management
  • Office Management
  • Personal Assistant Experience
  • Microsoft Outlook
  • QuickBooks
  • Microsoft Office
  • Assessments
  • Administrative assistant/receptionist — Proficient
  • August 2021
  • Using basic scheduling and organizational skills in an office setting
  • Full results: Proficient
  • Attention to detail — Proficient
  • Identifying differences in materials, following instructions, and detecting details among distracting
  • Information
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
  • Development in any professional field

Additional Information

  • Authorized to work in the US for any employer

Timeline

Operations Manager

Acacia Network
08.2021 - Current

Executive Assistant

Majeski Kohn & Bentley
02.2020 - 08.2020

Commissioner Executive Assistant

Mayor’s Office of Labor Relations
12.2017 - 02.2020

Lead Coordinator

Williams Lea
12.2016 - 12.2017

Bachelors - Business

Metropolitan College

Bachelor's degree - Business Administration And Management

School For Professional Careers

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Crystal Plump