Crystal Ponce

• Reviewed daily reports generated from the scale system software prior to submission, ensuring accuracy and completeness.
• Reduced processing time for trucks entering or exiting the facility with efficient communication between drivers, dispatchers, and other staff members.
• Contributed to a safe work environment by adhering to safety protocols and reporting potential hazards promptly.
• Ensured accurate billing information by verifying customer account details and promptly addressing any discrepancies.
• Assisted accounts receivable department with collections efforts by providing necessary documentation relating to disputed invoices or charges as needed.
• Provided excellent customer service, resolving issues quickly and professionally to maintain positive client relationships.
• Enhanced customer satisfaction by providing timely and accurate weight measurements for incoming and outgoing vehicles.
• Adhered to all company safety policies and procedures, contributing to a safe working environment for all employees.
• Coordinated effectively with truck drivers to facilitate smooth traffic flow through the scale house area during peak times.
• Streamlined data entry processes while maintaining high levels of accuracy when inputting weights into computer systems.
• Operated weigh scales and issued tickets when necessary.
• Answered customer calls professionally and routed to appropriate person.
• Dispatched orders to drivers for efficiency.
• Complied with safety regulations to avoid potential injuries and support company goals.
• Maintained tidy work area to reduce likelihood of accidents.
• Used Rimas to track products as they arrived at and departed from facility.
• Guided operators to correct railcar location.

• Directed manufacturing process and procedures to achieve goal of first run capability.
• Monitored overall production performance to meet customer requirements and timelines.
• Communicated status of job orders to customers on regular basis.
• Scheduled training sessions for new employees to help acclimate each to job roles.
• Interacted with peers, upper management and other stakeholders effectively using active listening and well-developed communication skills.
• Assessed department milestones, checking against approved budgets.
• Evaluated system performance and recommended improvements.
• Created and regularly updated department work instructions and reports.
• Sourced materials to keep up with production goals and meet customer demands.
• Tracked customer shipment requirements to improve customer satisfaction while increasing service efficiencies.
• Informed management or production challenges or obstacles and suggested actionable solutions.
• Created work orders and planned distribution and schedule in alignment with available resources.
• Supervised and led employees to high-performance levels in a cross-functional matrix management structure.
• Supervised team of 40+ employees in production control, coordinating tasks and daily job activities
• Identified and implemented a new method to improve production speed without compromising quality
• Managed production control activities to reduce outages and incidents
• Monitored overall production performance to meet customer requirements and timelines
• Scheduled training sessions for new employees to help acclimate each to job roles

• Delivered clerical support by handling range of routine and special requirements.
• Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Responded to inquiries from callers seeking information.
• Met or exceeded productivity and conversion rate targets on consistent basis.
• Utilized multiple software systems to handle leads, accounts and product research.
• Carried out day-day-day duties accurately and efficiently.
• Routed more than 50 calls per day to office staff members

Using a machine to stitch up names or on clothing or other materials.

• Oversaw all production on the line
• Vertified the product was  ok to be shipped out

Answered an average of  calls per day by addressing customer inquiries, solving problems and providing new product information.

• Described product to customers and accurately explained details and care of merchandise.
• Data entry logging in products in the system.

• Accounts payables and Accounts Receivable
• Payroll
• Processed all Billing
• Answered Phones
• Ran Business
• Utilizes Excel and Ms office
• Earned management trust by serving as key holder, responsibly opening and closing the company.