Crystal Ponce De Leon
Hollywood,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Card Writer
Chewy.com
06.2023 - Current
- Customized brand message to reach and capture target audience interest and drive engagement.
- Provided writing support for various projects and departments.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Cultivated interpersonal skills by building positive relationships with others.
- Passionate about learning and committed to continual improvement.
- Developed and maintained courteous and effective working relationships.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Applied effective time management techniques to meet tight deadlines.
Barista
Peach Cobbler Factory
04.2023 - 06.2023
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Helped management keep adequate supply on hand by notifying of shortages.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Used POS system to accurately enter orders and process payments.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Server
Quarterdeck Restaurant
11.2022 - 01.2023
- Maintained order efficiency and accuracy through clear communication with kitchen staff
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Inspected dishes and utensils for cleanliness.
- Worked with POS system to place orders and manage bills
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
Customer Service Cashier
Vape Central Group
04.2022 - 11.2022
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Utilized POS system to handle customer cash and credit card transactions.
- Referred to price sheets and special sale bulletins to enter price changes.
- Worked with floor team and managers to meet wide range of customer needs.
Customer Engagement Coordinator
Chewy.com
07.2020 - 10.2021
- Created a unique and tailored "above and beyond" customer service experience for patrons
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Delivered exceptional service for increased customer loyalty and repeat business.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Worked flexible hours across night, weekend, and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
- Worked well in a team setting, providing support and guidance.
- Gained strong leadership skills by managing projects from start to finish.
- Skilled at working independently and collaboratively in a team environment.
Auditor
Chewy.com
03.2019 - 07.2020
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
- Managed multiple concurrent audit engagements, prioritizing tasks to meet deadlines without compromising quality.
- Adapted plans and schedules to meet changing priorities of work objectives, resources and workload demands.
- Mentored auditors, sharing knowledge and best practices to foster their professional growth within the team.
- Demonstrated leadership skills in managing projects from concept to completion.
- Paid attention to detail while completing assignments.
- Gained extensive knowledge in data entry, analysis and reporting.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
Inventory Control Specialist
Chewy.com
10.2018 - 03.2019
- Completed daily cycle counts to maintain accuracy of records.
- Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
- Monitored inventory to maintain sufficient supply levels to meet business needs.
- Developed and implemented a system to track and monitor incoming, outgoing and on-hand inventory.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Audited and corrected discrepancies in inventory numbers.
- Improved stock visibility by maintaining up-to-date records of product locations within the warehouse, enabling quicker retrieval times.
- Completed logs and reports detailing production data such as volume, materials used, and quality assurance results, helping management make accurate operational decisions.
Education
High School Diploma -
Homeschooled
Hollywood05.2011
Skills
- Problem-solving abilities
- Organizational Skills
- Team Development
- Teamwork and Collaboration
- Self Motivation
- Administrative Support
- Calm and Professional Under Pressure
- Administrative and Office Support
Timeline
Card Writer
Chewy.com
06.2023 - Current
Barista
Peach Cobbler Factory
04.2023 - 06.2023
Server
Quarterdeck Restaurant
11.2022 - 01.2023
Customer Service Cashier
Vape Central Group
04.2022 - 11.2022
Customer Engagement Coordinator
Chewy.com
07.2020 - 10.2021
Auditor
Chewy.com
03.2019 - 07.2020
Inventory Control Specialist
Chewy.com
10.2018 - 03.2019
High School Diploma -
Homeschooled