Crystal Pope
Dawn
Sun City,AZ
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level assistant position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Contact Station Assistant
Maricopa County Parks And Recreation
11.2021 - 01.2024
- Greeted and directed customers
- Skills in Windows and Microsoft programs
- Verified information
- Responded to in-person and telephonic calls
- Provided customers with resource information
- Maintained files and documents
- Collected forms of multiple payments
- Scheduled reservations
- Helped customers and answers questions
- Assisted new hires with training and gives one-on-one sessions
- Educated customers about rules
- Maintained and cleaned spaces
- Completed purchase requests for supplies
- Prepared materials to distribute to customers
- Performed new profile set ups
- Maintained accurate electronic and hard-copy records and inventories
- Prepared displays to distribute to customers
- Worked effectively in fast-paced environments.
- Checked on passengers regularly, verified compliance with safety requirements and identified assistance needs.
- Ensures all visitors are thanked and appreciated
Pharmacy Technician
Safeway
07.2016 - 01.2021
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Counted and labeled prescriptions with correct item and quantity.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Collected co-payments or full payments from customers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted, measured and compounded medications following standard procedures.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Cashier Assistant
Cracker Barrel Old Country Store
07.2012 - 07.2016
- Packed customer orders into boxes and bags, transferring to shopping cart.
- Retrieved items for customers and verified prices.
- Helped customers complete purchases, locate items, and join reward programs.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Cleaned and sanitized cashier workstation and scanning area.
- Removed trash, swept, and mopped floors for professional appearance.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Addressed and resolved complaints quickly to maintain customer satisfaction.
- Replenished shelves regularly to meet customer demand and maximise sales.
- Used POS system to enter orders, process payments and issue receipts.
- Lifted up heavy pounds at once and used wheelers to move heavier loads.
Education
Pharmacy Technician Certification - Pharmacy Technician
Carrington College - Phoenix
Phoenix, AZ 05.2001 -
High School Diploma -
Peoria High School
Peoria, AZ 05.2001 -
Skills
Promotional Support
Cash Handling Expertise
Complaint Handling
Special Needs Support
Multitasking Abilities
Organization and Time Management
Attendance Recording
Safety Monitoring
Active Listening
Timeline
Contact Station Assistant
Maricopa County Parks And Recreation
11.2021 - 01.2024
Pharmacy Technician
Safeway
07.2016 - 01.2021
Cashier Assistant
Cracker Barrel Old Country Store
07.2012 - 07.2016
Pharmacy Technician Certification - Pharmacy Technician
Carrington College - Phoenix
05.2001 -
High School Diploma -
Peoria High School
05.2001 -