Crystal Pope
Fort Mill,SC
Summary
- Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
Work History
Compliance Specialist
Evans Delivery Inc.
Fort Mill, SC
07.2016 - Current
- Reviewed and updated existing compliance policies and procedures.
- Provided guidance to staff on regulatory requirements, policies, and procedures.
- Performed risk assessments to identify areas of non-compliance and potential risks.
- Maintained accurate records of all activities related to compliance monitoring.
- Created processes and systems for ensuring ongoing compliance with relevant rules and regulations.
- Coordinated with various departments within the organization to ensure adherence to established standards.
- Maintained filing system for important documents such as contracts and invoices.
- Advised staff and customers through audits and remedy compliance issues.
- Identified key issues regarding workflow processes by assisting management with quality reviews.
- Ensured that all necessary paperwork was completed accurately and submitted on time.
- Maintained records of vehicle inspections and repair work performed by mechanics.
- Worked closely with management team to review current operations and identify areas needing improvement.
- Assisted in the development of new administrative systems, procedures and policies.
- Monitored emails, sorted mail and distributed correspondence accordingly.
Office Manager
Dealerlink, Inc.
Charlotte, NC
01.2007 - 07.2016
- Communication of information pertaining to the sales contract with dealer management, verify all information is correct, explain our system procedures and policies, input all data, make account changes as necessary and act as the liaison between the customer and account manager
- Discrete handling of private and confidential information on a daily basis
- Collection of payables, submittal of payroll, submit and follow up on accounts turned over to our attorney
- Screen calls, faxes and emails for CEO and advise of items needing his attention.
- Maintained filing system for records, correspondence and other documents.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Supervised staff members, organized schedules and delegated tasks.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Provided training to new hires on office policies and procedures.
- Monitored payments due from clients and promptly contacted clients with past due payments.
Business Development Manager
Hendrick Honda
Charlotte, NC
10.2001 - 01.2007
- Information collection, data input via phone, email and face to face contact
- Trained BDC/CDC departments on all dealership expectations, goal tracking, customer service
- Customer follow up and appointment scheduling
- BDC/CDC report preparation for weekly/monthly/yearly conversion and tracking of appointments, automotive units sold
- Reported any customer or employee issues to the General Manager so corrective action could be implemented.
- Maintained a database of existing customers and prospective leads.
- Maintained open and ongoing communication with clients to meet needs and expectations.
- Answered incoming calls and directed them to the appropriate department or individual.
Education
Certified Nursing Assistant -
Virginia Highlands Community College
Abingdon, VA01-1993
Skills
- Office Management
- Contract Coordination
- Business Development
- Microsoft Word
- Excel
- Outlook
- Internet Explorer
- Referral/repeat business generation
- Complaint resolution
- Data Entry
- Organizational Skills
- Team Supervision
- Excellent organizational and managerial skills
- Compliance Monitoring
- Document Review
Timeline
Compliance Specialist
Evans Delivery Inc.
07.2016 - Current
Office Manager
Dealerlink, Inc.
01.2007 - 07.2016
Business Development Manager
Hendrick Honda
10.2001 - 01.2007
Certified Nursing Assistant -
Virginia Highlands Community College
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