Overview
Work History
Education
Timeline
Generic

Crystal Porter

Syracuse,Utah

Overview

20
20
years of professional experience

Work History

Member Specialty Manager

Sam's Club
06.2022 - 06.2024
  • Overseeing all HR processes including I-9's, coaching, membership desk, gas station, carts, tire and battery, maintenance, hiring and firing.
  • Implement and maintain standard operating procedures for efficient daily operations, including sending out and receiving work orders and managing inventory.
  • Handle all cash management responsibilities, including managing a cash vault and ensuring proper accounting procedures are in place.
  • Directly lead a team of 70 associates,responsible for their training and development into successful employees.
  • Plan and execute store events to promote team building and boost associate engagement.
  • Review and report on progress towards corporate goals and adjust strategies as needed to drive success.
  • As a "4 wall manager" I assist and oversee all areas of the club, managing the club when our general manager is not present.
  • Assist the General Manager in the day to day business operations, including safety compliance reports, inventory management, sales reports, customer service resolution.
  • Manage merchandizing strategies for multiple areas of the club, coordinating with vendors and associates on displays and layouts
  • Resolve escalated customer complaints,maintain "Legendary" customer service.
  • Assist in managing the club's inventory, supplies, shrink, labor, reducing costs to our controllable profit.

Sales and Training Manager Membership

Sam's Club
02.2022 - 06.2022
  • Built and strengthened front-end team to address challenges in credit cards, scan and go projects, membership desk
  • Implemented front-end standards and regularly assessed team members.
  • Developed and executed strategic sales plans to exceed revenue targets.
  • Reviewed reports and metrics to track progress and set goals for the team.
  • Managed and motivated a high-performing sales team to achieve monthly and quarterly goals.
  • Built and maintained strong relationship with key clients and partners.
  • Monitored sales performance metrics and implemented improvement strategies.
  • Assessed training needs thought performance data and feedback
  • Championed a culture of learning, accountability, and high performance.
  • Coached team members on professional development.

Manager in Training

Sam's Club
12.2021 - 02.2022
  • Shadowed senior managers to learn operational procedures, leadership techniques, and business strategies.
  • Acquired comprehensive knowledge of the standard and practices required to achieve Net Club Score (NCS) targets across all club departments.
  • Demonstrated ability to lead teams during shift operations, ensuring smooth workflow and team cohesion.
  • Developed conflict resolution and employee coaching skills through hands on experience.
  • Developed understanding of the front end operations and club metrics.
  • Gained proficiency in daily business operations, including inventory management, scheduling, and reports.
  • Assisted in executing company policies, procedures, and standards to ensure operational efficiency.
  • Trained on sales techniques, product knowledge, and customer relationship management tools.
  • Worked closely with various departments to understand cross functional operations.


Process Assistant

Amazon Warehouse
12.2019 - 12.2021
  • Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
  • Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
  • Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
  • Identified and resolved process issues to drive optimal workflow and business growth.
  • Enhanced team productivity by conducting regular training sessions on the latest industry best practices.
  • Monitored and reported on process performance to verify compliance with established standards.
  • Assisted in the development of key performance metrics to track progress against departmental goals, enabling data-driven decision making.

Lease Consultant

Lease Consultant: First Communities
09.2019 - 12.2019
  • Conducted property tours and effectively communicated the features and benefits to prospective tenants.
  • Closed lease agreements by understanding customer needs and matching them to available units.
  • Delivered exceptional service throughout the leasing process, from inquiry to move in.
  • Maintained positive resident relationship to support renewals and reduce turnover rates.
  • Prepared and reviewed lease agreements, ensuring accuracy and compliance with company policies and legal regulations.
  • Maintained accurate records in property management software (Yardi, Blue Moon, )

Resident Manager

The Housing Company (Boise Idaho)
05.2016 - 10.2018
  • Oversee daily operations of the residential property, ensuring it remains safe, clean, and well-maintained.
  • Coordinate maintenance and repairs by working with on-site staff or external vendors.
  • Serve as the primary point of contact for residents, addressing questions, concerns, and maintenance requests promptly.
  • Enforce lease agreements, house rules, and community policies consistently and professionally.
  • Facilitate residents move-ins and move-outs
  • Maintain accurate records of lease agreements, renewals, and tenant correspondence.
  • Maintain property records, maintenance logs, and incident reports.
  • Prepare reports for property owners or management companies on financial and operational performance.

CWC Office Assistant: Proctor

Idaho State University
08.2014 - 05.2016
  • Scheduling and calendar management coordinating meeting and answer the phone.
  • Data entry and filling maintaining records both digitally and physically.
  • Verbal and written communication professional interaction with the team.
  • Flexibility ready to adapt to shifting schedules on last minute.
  • Microsoft office suite Word, Excel, Outlook, Power Point

Sales Associate

Macy's
04.2004 - 05.2013
  • Provided personalized assistance to help customers find products and make informed purchasing decisions.
  • Operated cash register, processed transactions accurately and handled returns /exchanges.
  • Worked collaboratively with team members to meet store sale goals and ensure smooth operations.
  • Maintained organized and well-stocked displays according to visual merchandising standards

Education

Associate Of Applied Business - Business Administration and Management

Idaho State University
Pocatello, ID
01.2015

General Studies - undefined

Columbus Technology College
01.2004

Timeline

Member Specialty Manager

Sam's Club
06.2022 - 06.2024

Sales and Training Manager Membership

Sam's Club
02.2022 - 06.2022

Manager in Training

Sam's Club
12.2021 - 02.2022

Process Assistant

Amazon Warehouse
12.2019 - 12.2021

Lease Consultant

Lease Consultant: First Communities
09.2019 - 12.2019

Resident Manager

The Housing Company (Boise Idaho)
05.2016 - 10.2018

CWC Office Assistant: Proctor

Idaho State University
08.2014 - 05.2016

Sales Associate

Macy's
04.2004 - 05.2013

General Studies - undefined

Columbus Technology College

Associate Of Applied Business - Business Administration and Management

Idaho State University

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Crystal Porter