Crystal Powell

• Cultivated positive work environment by fostering team collaboration.
• Streamlined front-of-house operations, enhancing efficiency and service quality.
• Supervised waitstaff to ensure delivery of exceptional customer service.
• Supported servers during peak hours to optimize service flow.
• Developed strategies that improved customer satisfaction ratings.
• Utilized POS systems to streamline transactions and generate reports.
• Trained front of house staff in customer service excellence and operations.
• Explained goals and expectations required of trainees.
• Oversaw scheduling and staffing, maintaining optimal levels for peak and off-peak hours.
• Developed goals and strategic planning to prioritize, organize and accomplish daily service tasks.
• Ensured compliance with health and safety regulations for the management of the multi-site restaurant's.

Head Server: May 2018-March 2020 | Senior Food Server:

February 2011-2014 | September 2006-2009

Head Server:

• Promoted twice for outstanding leadership, resulting in head server role with operational oversight.
• Handled cash register functions, accurately processing payments and balancing cash at shift start and end.
• Led a team of 10 servers, handling training performance reviews to maintain a high quality guest experience.
• Ensured adherence to health regulations by monitoring food safety and sanitation practices.
• Resolved customer complaints effectively, maintaining a professional demeanor at all times..
• Supervised service staff in providing quality service to customers in a timely manner.
• Served high volume of tables at once and simultaneously supervised serving staff.

Senior Food Server:

• Provided guidance to servers on proper etiquette when dealing with customers.
• Explained daily specials and made recommendations upon request.
• Monitored the dining room for cleanliness, proper table maintenance, and customer satisfaction.
• Ensured that all tables were properly set up with appropriate supplies.
• Delivered high-quality service and quick beverage service to promote customer satisfaction.
• Calculated charges, issued table checks, and collected payments from customers.
• Prepared salads, appetizers, and garnishes to assist kitchen staff.
• Completed opening and closing checklists to ensure smooth restaurant operations.
• Trained new employees to perform duties.
• Provided exceptional service to high volume of daily customers.

Server:

• Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
• Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
• Used suggestive selling techniques to entice customers with more expensive or higher-margin items and add-ons.
• Interacted and engaged with patrons to promote friendly environment.
• Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
• Filled condiments and napkin containers during slack periods.
• Took reservations and to-go orders to streamline process for both customer and restaurant.

• Greeted guests in a friendly and welcoming manner.
• Brought food and beverages to the table in a timely manner.
• Trained two new team members on point-of-sale systems and restaurant procedures.
• Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
• Provided exceptional service to high volume of daily customers.
• Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.

• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
• Developed and maintained strong relationships with vendors to facilitate timely product delivery.

Cleaning Supervisor | Halifax County Court House, Health Department, Social Service, Treasure Office | Halifax, VA

• Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
• Trained and mentored all new personnel to maximize quality of service and performance.
• Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving government buildings business needs.
• Collaborated directly with building managers and county officials to address and resolve any service-related complaints promptly.
• Communicated repair needs to maintenance staff.