Hi, I’m
Crystal Prado
Banking
Lincoln,CA
It's fine to celebrate success but it is more important to heed the lessons of failure.
Bill Gates
Summary
I am a results-driven & customer-focused individual with a strong worth ethic. Being meticulous and self-motivated, I have a proven track record of achieving success demonstrated over the last 11 years.
Overview
11
years of professional experience
3
years of post-secondary education
Work History
Exchange BankRoseville, CA
Relationship Banker II & Manager On Duty
Jan.2020 - Feb.2024 (4 education.years_Label & 1 education.month_Label)
Job overview
- Fulfill the 'Manager On Duty' (MOD) title by effectively balancing customer needs, sales efforts, regulatory requirements, and sound operational practices
- Promptly and professionally respond to all client inquiries
- Perform operational functions
- Lead daily operational tasks ensuring they occur and are completed within any required time frames
- Provide assistance and approvals on various transactions in situations
- Audit, correct, and update records, files authorizations, and other documentation held in office
- Build upon the collective team knowledge and success by mentoring and coaching newer employees as well as acknowledging be more seasoned employees
- Influence or motivate others to work toward shared objectives that are in the best interests of the Bank and its clients
- Provide input on recruitment, selection, training, and performance feedback for employees.
- Build long-term relationships with clients by providing appropriate personalized service and support
- Adherence to strict confidentiality protocols to maintain safety of customer and bank information
- Collaborate with mortgage and wealth management partners to assist customers with specialized needs.
American River Bank (now Bank of Marin)Sacramento, CA
Branch Service Specialist II
Sep.2018 - Jan.2020 (1 education.year_Label & 4 education.months_Label)
Job overview
- Knowledgeably discussed with and assisted clients in determining the best products and services to meet their needs; referring clients and potential clients to appropriate personnel or departments as needed for additional services
- Provided prompt, courteous service to the clients in promoting professionalism, confidentiality, and the desire to assist
- Established and maintained relationships with individual or business clients in provided assistance with problems those clients may have encountered
- Opened new accounts with the responsibility for proper documentation signed and insuring that appropriate legal documentation had been received as required.
Golden 1 Credit UnionLincoln, CA
Branch Lead
Mar.2013 - Aug.2018 (5 education.years_Label & 5 education.months_Label)
Job overview
- Identified opportunities to improve operations and processes for efficiency and effectiveness
- Examined whether the organization's objectives were reflected in its management activities and whether employees understood those objectives
- Planned and directed staffing, training, and performance evaluations to have developed and control sales and service programs
- Reviewed financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas that needed improvement.
Education
California State University-Sacramento
Associate of Science from Nursing
08.2009 - 07.2011
California State University-Sacramento
Associate of Science from Biological Sciences
09.2008 - 07.2010
Skills
- Ability to achieve individual, team, branch, and company goals
- Ability to exercise independent judgment under limited or no supervision
- Strong decision making capabilities with the ability to perform the required functions while meeting and exceeding qualifications
- Excellent client service skills with the ability to communicate tactfully and listen attentively to clients
- Flexible in the ability to accommodate multiple priorities while exhibiting organizational and time management skills
- Strong verbal and written communication skills with fine attention to detail
- Exhibit confidence and possess a high level of maturity with receptiveness to feedback
Abridgment
Detail-oriented professional with proven analytical, multitasking, and problem-solving skills. Aiming to leverage my abilities to successfully open a new pathway moving my career forward. Frequently praised as diligent by my peers, I can be relied upon to be a part of your team.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Relationship Banker II & Manager On Duty
Exchange Bank
Jan.2020 - Feb.2024 (4 education.years_Label & 1 education.month_Label)
Branch Service Specialist II
American River Bank (now Bank of Marin)
Sep.2018 - Jan.2020 (1 education.year_Label & 4 education.months_Label)
Branch Lead
Golden 1 Credit Union
Mar.2013 - Aug.2018 (5 education.years_Label & 5 education.months_Label)
California State University-Sacramento
Associate of Science from Nursing
08.2009 - 07.2011
California State University-Sacramento
Associate of Science from Biological Sciences
09.2008 - 07.2010
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