Crystal Priestley
Lebanon,IN
Summary
Proven Insurance Agent with a track record of boosting sales and expanding customer base at Farmers Insurance Agency. Skilled in CRM software and relationship building, I excel in developing marketing strategies and enhancing customer satisfaction. Demonstrated ability to increase client portfolio by 20% through effective account management and leads prospecting. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Insurance Agent and Assistant Manager
Farmers Insurance Agency
08.2019 - 04.2020
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Developed and implemented marketing strategies to boost sales and increase customer base.
- Calculated premiums and established payment methods for sales.
- Collected premiums on or before effective date of coverage.
- Generated leads through cold-calling, networking and other outreach methods.
Customer Service Representative
Walmart
12.2016 - 08.2019
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Trained new personnel regarding company operations, policies and services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Trained staff on operating procedures and company services.
- Maintained up-to-date knowledge of product and service changes.
Receptionist and Grounds Crew
Steel Dynamics
05.2014 - 12.2015
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Operated landscaping equipment with focus on safety and machine longevity.
- Educated staff on organizational mission and goals to help employees achieve success.
Education
Bachelor of Science - Business Management
Brigham Young University - Idaho
Rexburg, ID05.2020
Skills
- Account Management
- Leads Prospecting
- Customer Service
- CRM Software
- Policy Renewals
- Business Planning
- Business Development
- Social Media Marketing
- Business marketing
- Relationship Building
- Accounting management
- Budget Control
Timeline
Insurance Agent and Assistant Manager
Farmers Insurance Agency
08.2019 - 04.2020
Customer Service Representative
Walmart
12.2016 - 08.2019
Receptionist and Grounds Crew
Steel Dynamics
05.2014 - 12.2015
Bachelor of Science - Business Management
Brigham Young University - Idaho
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