Crystal Przekop
Lakeland,FL
Summary
A customer service professional seeking a Remote Customer Service role, using my excellent interpersonal and problem-solving skills to deliver excellent service and proactive customer resolution. Driven to implement efficient customer service processes, streamline customer support, and devise innovative solutions for customer inquiries. Committed to driving customer satisfaction and bottom-line growth for the organization.
Overview
19
19
years of professional experience
1
1
Certification
Work History
BDC Representative
Lakeland Chrysler Dodge Jeep
Lakeland, FL
07.2016 - Current
- Cold and warm called 80-100 new and existing customers per day.
- Exceeded targeted sales goals by 25%
- Generated new sales opportunities through direst telephone selling and emails.
- Answered customers questions regarding products, prices and availability.
- Effectively communicated with and supported sales, marketing and administrative team on a daily basis.
Crew Scheduling Manager
Orange Air, LLC
Sanford, FL
06.2015 - 07.2016
- Written and composed the crew scheduling manual and handbook for the company and the FAA.
- Managed and placed all travel needs for the company personal and flight crew.
- Interacted with flight operations, pilot and flight attendant crew members, and the chief of pilot; coordinated with dispatchers to resolve daily operational issues involving pilot and flight attendant crew members.
- Oversaw the scheduling department to ensure employees where compliant with the FAA requirements.
- Created schedules and bid lines for the flight crew members.
Pilot and Flight Attendant Scheduling Supervisor
Skyking Airlines
Lakeland, FL
04.2011 - 06.2015
- Oversaw and managed the scheduling department to ensure where compliant with FAA requirements.
- Accurately processed payroll and crew bids for the pilots and flight attendants.
- Interacted with flight operations, pilots and flight attendant crew members, and coordinated with dispatchers to resolve daily operational issues involving pilot and flight attendant issues.
- Created and implemented a documented tracking tool for crew legalities ensuring the FAA requirements.
- Trained managers and employees of the company on the new software currently being used by the company.
Lead Flight Attendant
Mesaba Aviation
Eagan, MN
03.2005 - 07.2011
- Welcomed passengers and explained flight safety procedures.
- Implemented safety procedures and the confirmation of safety measures together with cabin and crew members, performed security sweeps sporadically all through the flight.
- Completed widespread safety inspections before takeoff and landing consistent with company practices and FAA regulations.
- Sold and marketed products of different companies during flight.
- Provided emergency help to crew and passengers when essential.
Education
Some College (No Degree) - Business
Oakland Community College
Bloomfield Hills, MI01-1996
High School Diploma -
Rochester High School
Rochester, MI01-1991
Skills
- Professionalism
- Effective customer upselling
- Interpersonal Communication
- Continuous Improvement
- Adaptability and Flexibility
- Multitasking
- Organizational Skills
- Time management abilities
Certification
- CPR and First Aid
Timeline
BDC Representative
Lakeland Chrysler Dodge Jeep
07.2016 - Current
Crew Scheduling Manager
Orange Air, LLC
06.2015 - 07.2016
Pilot and Flight Attendant Scheduling Supervisor
Skyking Airlines
04.2011 - 06.2015
Lead Flight Attendant
Mesaba Aviation
03.2005 - 07.2011
Some College (No Degree) - Business
Oakland Community College
High School Diploma -
Rochester High School
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