Summary
Overview
Work History
Education
Skills
Timeline
AccountManager

Crystal Puente

San Leandro,CA

Summary

Diligent [Desired Position] with solid background in managing client relationships and ensuring customer satisfaction. Proven track record of driving revenue growth through strategic account management and cross-functional collaboration. Demonstrated ability to analyze client needs and deliver tailored solutions, enhancing both client retention and business outcomes.

Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Account Manager

GoDaddy
12.2022 - 06.2023
  • Manage Accounts
  • Upgrade offer products
  • Providing a great customer experience
  • Experience using a CRM
  • Great interpersonal skills and the ability to thrive, multi-task, and prioritize in a high-volume, dynamic environment
  • Take 1 call at a time to find a solution
  • Multi screens open
  • Offer Customer support
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.

Customer Retention Specialist (Remote)

Clearlink Broadband
01.2021 - 11.2022
  • Communicating with customers and sales representatives
  • Analyzing customer behavior
  • Gathering information about customer complaints
  • Developing aggressive retention strategies based on customer feedback
  • Negotiating with customers to renew contracts and retain business
  • 80 - 100 Contact with customer per day – combination of phone and email. (MUST BE ON RESUME)
  • High volume Call center experience is preferred (MUST HAVE DETAILS ON RESUME)
  • Excellent customer service skills are needed
  • Fielding candidate calls related to payroll, timecards, I-9, and password resets, and much more
  • Responsible for phone calls, emails, and chat responses
  • Must display ability to work in a metric driven high volume environment – Make sure on resume, what the KPIs were

Barista

StarBucks
04.2019 - 01.2020
  • Customer-oriented
  • Cashier
  • Open store morning shift
  • Barista with experience serving high-quality espresso and brewed coffee in a fast-paced coffee shop environment
  • Passionate about providing customers with the perfect café experience, while providing a clean and organized workspace

Field Sales Representative

Life Wireless
04.2016 - 12.2018
  • Offer free phones from the Government
  • Face to face customer service
  • Sign up people outdoors
  • Use social media marketing
  • Over coming objections
  • Fields sales
  • Commision Pay
  • Became Independant to run on my own

Education

GED -

Napa Valley College
Napa, CA
09-2008

Skills

  • Account Management
  • Customer Service
  • Teamwork and Collaboration
  • Client Relations
  • Relationship Building
  • Client Relationship Management
  • Goal-Oriented
  • Customer Relationships
  • Strategic Planning

Timeline

Account Manager

GoDaddy
12.2022 - 06.2023

Customer Retention Specialist (Remote)

Clearlink Broadband
01.2021 - 11.2022

Barista

StarBucks
04.2019 - 01.2020

Field Sales Representative

Life Wireless
04.2016 - 12.2018

GED -

Napa Valley College

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Crystal Puente