Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Crystal Putnam

Dexter,MO

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

8
8
years of professional experience

Work History

Loan Coordinator II

Southern Bank
Sikeston, MO
05.2022 - Current
  • Worked closely with lenders to ensure that all necessary paperwork was completed correctly.
  • Provided training sessions for new Loan Coordinators regarding best practices in the field.
  • Compiled financial documents and verified customer information for accuracy.
  • Conducted follow-up calls to confirm receipt of application materials from customers.
  • Issued final loan approval after verifying all required documents were received.
  • Resolved discrepancies between customer statements and bank records.
  • Processed loan payments, interest charges, fees, and principal balances as needed.
  • Coordinated loan closings by verifying documentation and scheduling closing dates.
  • Managed pipeline for originated loans through closing and complete required management reports.
  • Met with applicants to obtain information for loan applications and answer questions about process.
  • Executed loan origination process and ordered credit reports, appraisals and preliminary title reports.
  • Updated client account information and records in company databases.

Mortgage Loan Processor

Classic Home Loans
Dexter, MO
10.2021 - 05.2022
  • Submitted completed loan packages to underwriting department for approval or denial decisions.
  • Communicated regularly with customers throughout the entire process from origination through closing.
  • Performed post-closing follow up on file completion requirements.
  • Organized files electronically according to document type and date received.
  • Prepared closing documents, including title policies, deeds, and other related items.
  • Ordered appraisals and title services on behalf of borrowers when necessary.
  • Examined collateral property values to ensure they meet investor guidelines.
  • Researched discrepancies in documentation received from applicants or third parties.
  • Analyzed financial data such as income, assets, liabilities, and credit history to determine risk factors associated with each loan application.
  • Compiled documentation required for submission to government agencies for processing.
  • Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
  • Managed conditions sent from underwriting departments.
  • Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
  • Upheld compliance with privacy and security requirements, as well as federal statutes covering VA loans.
  • Evaluated financial statements and contacted institutions and customers to clarify details.
  • Maintained complete confidentiality of submitted information according to release guidelines.
  • Collaborated with closing agents to schedule and prepare for loan closings.
  • Interviewed loan applicants to obtain personal and financial data and assist in completing applications.

Deputy County Clerk

Stoddard County Clerk
Bloomfield, MO
07.2020 - 07.2021
  • Handled incoming calls and emails from customers, employees, and other county offices.
  • Answered questions from citizens regarding services provided by the County Clerk's Office.
  • Assisted in the development and implementation of payroll policies and procedures.
  • Assisted HR team with benefit enrollment activities as necessary.
  • Tracked vacation accruals and personal leave balances for each employee.
  • Compiled data from timesheets and other records to determine hours worked and pay rate.
  • Resolved complaints from citizens about the election process or their voting experience.
  • Provided guidance on interpretation of election laws when needed.
  • Assisted in the recruitment and training of temporary election staff.
  • Provided support for poll workers on Election Day, including troubleshooting technical issues related to voting machines and software.
  • Processed absentee ballots according to applicable laws and regulations.
  • Organized and distributed appropriate materials for each polling place, such as ballot boxes, voting booths, sample ballots, and voter information guides.
  • Assisted in budget preparation, monitored expenditures and maintained financial records.
  • Entered data into accounting system to maintain accurate financial records.
  • Ensured proper authorization for all purchases made by the organization.
  • Processed invoices and payments in accordance with company policies and procedures.

Proof Operator/Loan Coordinator I

First Commercial Bank/Southern Bank
Dexter, MO
12.2016 - 08.2019
  • Performed daily data entry tasks related to accounts payable and receivable activities.
  • Inputted journal entries into accounting software system.
  • Reported incidents of debit card fraud to financial institutions, law enforcement agencies and other relevant organizations.
  • Processed loan payments, interest charges, fees, and principal balances as needed.
  • Worked closely with lenders to ensure that all necessary paperwork was completed correctly.
  • Compiled financial documents and verified customer information for accuracy.
  • Coordinated loan closings by verifying documentation and scheduling closing dates.
  • Executed loan origination process and ordered credit reports, appraisals and preliminary title reports.
  • Provided excellent customer service while resolving any issues that arose during the course of processing a loan.
  • Monitored daily activity within the system to ensure accuracy of account balances.
  • Processed loan payments and maintained accurate records of all transactions.
  • Analyzed financial information to ensure accuracy of customer accounts.
  • Assembled and compiled title abstracts, insurance forms, loan documents, and tax receipts.
  • Assembled and compiled documents for loan closings.

Education

High School Diploma -

Dexter Senior High School
Dexter
05-1996

Some College (No Degree) - Early Childhood Education

Southeast Missouri State University
Cape Girardeau, MO

Skills

  • Data Management
  • Microsoft Office
  • Communication
  • Conflict Resolution
  • Customer Relations
  • Analytical and Critical Thinking
  • Supervision and leadership
  • Problem-Solving
  • Quality Assurance

References

References available upon request.

Timeline

Loan Coordinator II

Southern Bank
05.2022 - Current

Mortgage Loan Processor

Classic Home Loans
10.2021 - 05.2022

Deputy County Clerk

Stoddard County Clerk
07.2020 - 07.2021

Proof Operator/Loan Coordinator I

First Commercial Bank/Southern Bank
12.2016 - 08.2019

High School Diploma -

Dexter Senior High School

Some College (No Degree) - Early Childhood Education

Southeast Missouri State University

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Crystal Putnam