Crystal Quevedo
Wytheville,VA
Summary
Highly motivated and accomplished professional with a wealth of qualifications and expertise, showcasing a diverse skill set in management, sales, and customer service. Possessing a profound comprehension of office management, team development, and business expansion, I am recognized for my exceptional problem-solving prowess, effective leadership abilities, and meticulous attention to detail. Consistently surpassing expectations and delivering outstanding outcomes throughout my career, I am actively seeking fresh prospects to further enhance my skills and make a meaningful contribution to a vibrant organization. With confidence in my ability to generate substantial impact and propel success, I am eager to contribute to the growth of this esteemed company.
Overview
5
5
years of professional experience
Work History
L4 Advanced Activation Technician / Global Reset Team
Dish/Echostar
08.2023 - Current
- Responsible for activating and troubleshooting difficult wireless activations for postpaid customers. I work on all types of Freshdesk tickets ensuring out customers receive the best experience.
- Providing real-time assistance to Global Experts with porting issues, completing Global Resets for new port attempts with customers or dealers on the line as well as Network Switches for Wireless Case Managers. Responsible for quick responses to AT&T NaaS sim tickets as they come in the queue.
- Port Support Team working with all porting issues to find root cause errors that can be corrected to ensure that our customers have the best experience.
Legal Assistant
Ochoa & Rubio, P.A.
01.2022 - 01.2023
- Maintained organized office and case-specific paper and digital files for easy tracking and retrieval.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Prepared drafts of forms, letters and agreements for legal staff use.
Aquatic Director
YMCA of the Treasure Coast
01.2020 - 01.2022
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Prepared, implemented, and maintained new programs for the department to increase revenue.
- Prepared the departments annual budget to maximize revenue for additional programs to offer.
Education
Network Administration / Network Science -
Keiser College
Port St Lucie, FL12.2001
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Martin County High School
Stuart, FL12.1999
Skills
- Issue Analysis
- System Troubleshooting
- Operations Monitoring
- Tech-Savvy
- Project Support
- Critical Thinking
- Multi Tasking
References
References furnished upon request.
Timeline
L4 Advanced Activation Technician / Global Reset Team
Dish/Echostar
08.2023 - Current
Legal Assistant
Ochoa & Rubio, P.A.
01.2022 - 01.2023
Aquatic Director
YMCA of the Treasure Coast
01.2020 - 01.2022
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Martin County High School
Network Administration / Network Science -
Keiser College
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