Crystal Quezada
Cypress,TX
Summary
Dedicated Medical Assistant and Office Assistant with a proven track record of delivering exceptional performance in both administrative and clinical settings. Excels in multitasking and prioritizing workloads independently while maintaining meticulous attention to detail. Recognized for fostering effective teamwork and enhancing patient satisfaction through a thorough understanding of medical registration processes. Aiming to leverage extensive customer service skills in a dynamic, deadline-driven healthcare environment.
Overview
11
11
years of professional experience
Work History
Medical Assistant
Barker Cypress Family Practice
Houston, TX
02.2015 - Current
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical vitals information such as blood pressure and weight oxygen and temperature.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients and answering multiple phone lines.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures and care plan instructions.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Prepared initial patient charts for admission.
- Obtained all prescribed laboratory testing.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Venipuncture - collected labs and used centrifuge to spin down and label to get ready for pick up by lab.
- Collected co-pays and deductibles / co-insurance.
- Prior Authorization and referrals
- Verifying insurance
- Preformed injections and other necessary procedures as doctor orders, EKG's, ear cleanings etc.
- Programs familiar with - eClinicalWorks, Microsoft Word (6 years), Microsoft Office (7 years), Microsoft Excel (2 years) , Microsoft Powerpoint, Microsoft Access, Windows, Google Docs.
- Introduced to billing/coding (1yr) familiar with ICD 10, Medical terminology
- Medical records as requested by management.
Medical Assistant
Gi Alliance
Blue Springs, MO
09.2022 - 07.2023
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Organized patient charts before each day's clinic sessions began.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Scheduled appointments for patients via phone and in person.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Medical Assistant
Memorial Pulmonology
Houston, Tx
01.2014 - 02.2015
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures and care plan instructions.
- Completed clinical procedures and gathered patient data for interpretation by physician Pulmonary function test, Etc.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Prepared initial patient charts for admission.
- Verified appropriate lab couriers picked up collected lab specimens.
Education
Medical Assistant Diploma - Healthcare
Pima Medical Institute
Houston Tx 10.2014
High School Diploma -
Marquee High School
Houston, TX10.2009
No Degree - Basics
Lone Star College System
Cypress, TXSkills
- Social Perceptiveness
- Patient Relations
- Pharmacy Relations
- Completing Insurance Forms
- Multi-Line Telephone System Operation
- Treatment Room Preparation
- Blood and Tissue Collection
- Routine Laboratory Testing
- Examination Preparation
- Coordinating Drug Refills
- Updating Medical Records
- Clinical and Operational Judgement
- Cleaning and Organizing and Stocking Rooms
- Wound Care
- Problem Anticipation and Resolution
- Diagnostic Testing
- Professional Bedside Manner
- Medical Procedures Understanding
- Pulse Oximetry
- Rapid Strep Testing
- Bookkeeping Support
- HIPAA Compliance
- Medical Billing
- Electronic Charting
- Medical Coding
- Height and Weight Measurement
- EMR Systems
- Insurance Claims
- Medical History Collection
- Phlebotomy Functions
- Remote Video Conferencing
- Patient Data Gathering
- Proper Waste Disposal
- Standards Compliance
- Hazardous Waste and Disposal
- Family Medicine
- Taking Vital Signs
- Vision and Hearing Tests
- Administering Vaccines
- Dressing Removal
- Referral Verification
- Performing EKGs
Timeline
Medical Assistant
Gi Alliance
09.2022 - 07.2023
Medical Assistant
Barker Cypress Family Practice
02.2015 - Current
Medical Assistant
Memorial Pulmonology
01.2014 - 02.2015
Medical Assistant Diploma - Healthcare
Pima Medical Institute
High School Diploma -
Marquee High School
No Degree - Basics
Lone Star College System
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