Crystal Quinones
Burleson,TX
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Representative
Palm Harbor Homes
07.2021 - Current
- Once sold I handle all of the finance portion until they are closed and their homes deliver
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Generated new leads through networking and attending industry events.
- Negotiated contracts with clients and developed relationships with key personnel.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra days and longer hours during holidays and other busy periods, to alleviate staffing shortages.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Assisted in training and mentoring new sales representatives.
Department Lead
HEB Grocery Store
09.2015 - 07.2021
- Communicated with managers of other departments to maintain transparency.
- Oversaw efficient inventory stocking and supply rotation.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Managed team schedules, department projects and quality assurance.
- Monitored customers and employees to evaluate loss prevention risks, performance and customer service.
- Oversaw the Flex department staff to cover for other department leaders.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
Education
Real Estate Agent License - Real Estate
Aceable
Houston, TX03.2024
High school diploma -
Diamond Hill-Jarvis High School
Fort Worth, TX06.1998
Skills
- Sales
- Marketing
- Negotiation
- CRM Software
- Cold Calling
- Customer service
- Customer retention
- Management
- Stocking
- Inventory control
- Leadership
- Finance
- Lead Prospecting
- Client Service
- Competitor Research
- Process Improvement
- Sales Closing
- Lead Generation
- Sales Consultation
Industry Knowledge
Accomplishments
- I have made #1 Sales Rep of the month 6 times
- I made the company Presidents Top 10 in the first five months I was here and then three more times since
Certification
- Driver's License, 03/01/23, 01/01/30
- Manufactured Home Sales License, 11/01/21, 11/01/24
- Licensed Notary, 03/01/22, 03/01/27
Timeline
Sales Representative
Palm Harbor Homes
07.2021 - Current
Department Lead
HEB Grocery Store
09.2015 - 07.2021
Real Estate Agent License - Real Estate
Aceable
High school diploma -
Diamond Hill-Jarvis High School