Crystal Quinones
Summary
Compassionate License Social Worker with over 7 years of experience with comprehensive knowledge of social services programs and community resources. Skilled at identifying needs and developing effective plans of action to provide intervention and assistance. Possesses strong organizational skills and excellent communicator with knack for building lasting professional relationships.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Clinician
National Youth Advocate Program
05.2024 - Current
- Maintain an active clinical caseload pursuant to the assigned program ratio and consistently achieve established service delivery thresholds.
- Provide minimum of one weekly one-to-one counseling session (or more often if needed), and two group counseling sessions per week, as well as provide crisis intervention if needed.
- Provide crisis response and behavioral stabilization services as required to assure safety and stability for children and youth served including actively participating to deregulate and deescalate children during moments of crisis.
- Complete Risk, UC Assessments, Human Trafficking, RST assessment, safety plans, post 18 age out plans, and other assessments as required by the assigned program within expected timeframes.
- Complete clinical documentation and progress notes in accordance with assigned program expectations. Ensure maintenance of electronic and physical files, including uploading documents in portals and databases as required by the assigned program, and maintaining the corresponding physical file if necessary.
- Coordinate clinical services and work with the cross-functional team to coordinate family reunification services for children, including active involvement in discharge planning.
- Provide consultation and documentation regarding clients' functioning, mental health status, and treatment needs.
- Perform visits at foster caregiver's homes within pre-established days from the child's admission as needed.
Medical Social Worker
Oak Street Health
02.2022 - 05.2024
- Proactively support highest-need patients by providing comprehensive assessments, telephonic check-ins, and in-person clinic visits.
- Partner with patients to identify their goals, increase engagement in care and reduce barriers to achieving healthcare goals and execution of their care plan.
- Maintain extensive knowledge of community resources and make referrals, as appropriate, to help ensure the patient's healthcare and psychosocial needs are met.
- Navigate patient insurance benefits in collaboration with the Patient Relations Manager.
- Participate in care team meetings, leading discussion around patients in caseload.
- Complete concise and comprehensive documentation on time to ensure that all care team members have visibility into the status of MSW interventions.
- Partner with Community Health Workers and provide clinical guidance and consultation regarding complex patient needs to these team members
- Respond to crises and urgent needs with the keen ability to prioritize work, triage situations, and multitask.
Family Support Specialist
El Hogar Del Nino
08.2017 - 02.2022
- Completed Family Partnership Agreements, including family Needs Assessment, Family Goals setting and follow-up with Head Start families.
- Entered and maintained family contact information, family meetings, monthly parent contact, case notes and social service referral information in COPA.
- Assisted parents of assigned classrooms with understanding, creating, and implementing the Individual Family Service Plan (IFSP) or Individual Education Plan (IEP) in order to encourage and promote their overall development including achievement of self-sufficiency as well as positive developmental outcomes for their children.
- Conducted home visits (2 visits minimum/ year) to build relationship with family to better understand family context, resources and needs.
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Collaborated with external agencies to meet educational and transitional needs of students.
- Consulted with coordinators to devise and manage ongoing care plans for at-risk families.
- Mentored new case managers.
Clinical Mental Health Counseling Intern
Mount Sinai Hospital Under The Rainbow
08.2020 - 06.2021
- Trained in first aid mental health to conduct presentations for communities and UTR partners.
- Provided clinical interventions to patients using multiple therapeutic interventions including CBT, DBT, strength base therapy, solution focus and mindfulness through individual and family therapy.
- Conducted risk assessments to asses suicidal ideation, homicidal ideation or self-harm.
- Provided crisis intervention and assisted families in understanding complexities of mental illness.
- Provided psychoeducational and mental health education for families and encouraged clients and family members to practice and use skills and strategies for confronting problems constructively.
- Provided case management services by supporting families to obtain benefits for clients (Cash, SNAP & Medical Assistance).
- Knowledgeable on IM CANS to conduct biopsychosocial assessment and treatment planning.
- Utilized supervision to process, topics related to social work and diversity.
- Counseled up to 9 patients weekly.
Bilingual Spanish Retail Sales Associate
Cricket Wireless
06.2013 - 08.2017
- Sold wireless phones, service plans and accessories in fast-paced environment.
- Participated in outside sales events or promotions.
- Performed daily opening and closing procedures, maintain store appearance, and help create positive working environment.
- Engaged with customers to effectively build rapport and lasting relationships.
Direct Support Professional (Intern)
El Valor Corporation
08.2016 - 05.2017
- Implemented and documented client's progress toward each formal and informal goals and objectives as outlined in each client's Individual Service Plan (ISP).
- Ensured clients completed their personal hygiene and grooming tasks and provided additional assistance as needed.
- Provided opportunities for clients to make personal decisions and assume responsibility for their daily affairs.
- Encouraged clients to participate in activities including recreational and Special Olympics events.
Teacher Assistant (Intern)
Poder Learning Center
09.2009 - 07.2011
- Educated 20 students in the basics of English grammar and conversational speaking skills.
- Supported student learning objectives through personalized and small group assistance to support classroom instruction.
- Emphasized critical thinking through small group activities.
- Administered and graded tests and assignments to evaluate student progress.
Education
Masters of Social Work -
Loyola University of Chicago
05.2021
Bachelor of Science - Social Work
Northeastern Illinois University
2017
High School Diploma -
Cristo Rey Jesuit High School
2013
Skills
- Creative
- Organized
- Compassionate
- Multidisciplinary team collaboration
- Cooperative
- Reliable
- Tutoring
- Active Listening
- Customer Service
- Referrals and networking
- Crisis Intervention
- Computer knowledge in Next Gen, Greenway, COPA and other EMR Systems
Certification
- CPR
- Family Specialist Credential Level 5
- DCFS Mandated Reporter
- Certificate of Advance Brief Interventions for Substance Abuse among Multiple Communities (CABISAM)
- Trained and certify in IM-CANS (Illinois Medicaid Comprehensive Assessment of Needs and Strengths).
- Trained and certify in Mental Health First Aid.
- Food Safety First Principles Certification
Additional Information
Licensed Social Worker (LSW)
Languages
Spanish
Full Professional
Timeline
Clinician
National Youth Advocate Program
05.2024 - Current
Medical Social Worker
Oak Street Health
02.2022 - 05.2024
Clinical Mental Health Counseling Intern
Mount Sinai Hospital Under The Rainbow
08.2020 - 06.2021
Family Support Specialist
El Hogar Del Nino
08.2017 - 02.2022
Direct Support Professional (Intern)
El Valor Corporation
08.2016 - 05.2017
Bilingual Spanish Retail Sales Associate
Cricket Wireless
06.2013 - 08.2017
Teacher Assistant (Intern)
Poder Learning Center
09.2009 - 07.2011
Bachelor of Science - Social Work
Northeastern Illinois University
High School Diploma -
Cristo Rey Jesuit High School
Masters of Social Work -
Loyola University of Chicago
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