Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Raffety

Litchfield Park,AZ

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

12
12
years of professional experience

Work History

Specialist II

JPMorgan Chase
06.2023 - Current
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Enhanced customer satisfaction with timely and accurate issue resolution.
  • Led quality assurance efforts, maintaining high standards for all products and services.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Daily average, calls taken were about 20, accounts worked is about 60, and the accounts that were completed is about 30. Error rate is extremely low at about 1 every other month.

Lease Operations Specialist

JPMorgan Chase
11.2019 - 06.2023
  • Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
  • Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
  • Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
  • Promoted a culture of accountability within the department by setting clear expectations for performance and holding team members responsible for achieving results.
  • Implemented necessary changes in response to shifting business needs, maintaining a proactive approach to problem solving.
  • Continuously sought opportunities for professional development in order to remain knowledgeable about industry best practices.
  • Improved operational efficiency by streamlining processes and implementing new systems.
  • Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.
  • Enhanced team productivity with effective communication strategies and regular performance reviews.
  • Communicated with production team members about quality issues.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Identified and documented quality discrepancies for management to develop resolutions.
  • Actively participated in regular audits to verify compliance with industry regulations and company policies, ensuring continued certification and enhanced credibility within the market.
  • Identified and addressed non-conformities in products to uphold quality standards and maintain customer satisfaction..
  • Developed and maintained comprehensive quality documentation, facilitating easier compliance with regulatory standards.
  • Contributed to improvements by offering feedback on quality issues.
  • Maintained up-to-date knowledge of industry standards and regulatory requirements to ensure company compliance.
  • Daily Average: looked into about 100 accounts to ensure standards were met, Quality errors about 1 every other month, 30 refunds processed and sent, "second look" of 250 letters and sent to 3rd party for mailing.

SR Financial Advisor-SPOC

JPMorgan Chase
10.2018 - 11.2019
  • Built strong relationships with clients, fostering trust and loyalty in a positive outcome and completion of auto loan.
  • Developed personal rapport with bankers to maintain loyalty and establish a relationship that let them know they could come to me for any of their auto needs.
  • Established new client relationships by always being polite and professional, and showing I was very knowledgeable in the process that made the customers feel comfortable.
  • Maintained open lines of communication with clients, providing updates and addressing concerns promptly to ensure their peace of mind.
  • Daily average: took about 20 calls, 15 auto loans completed from start to finish.

Auto Finance Advisor- Branch Support

JPMorgan Chase
04.2017 - 10.2018
  • Cultivated lasting relationships with clients and bankers through regular communication, personalized service, and consistent follow up.
  • Helped clients make informed decisions about auto loans.
  • Developed and maintained strong relationships with clients to maximize satisfaction and repeat customers.
  • Educated clients on auto loans and some of the best tips available for getting the outcomes they are wanting.
  • Maintained a professional relationship with the bankers to make them feel comfortable that I was capable to efficiently help all of their clients including high profile clients.

Auto Finance Advisor- Closing

JPMorgan Chase
09.2016 - 04.2017
  • Managed a pipeline of prospects, maintaining consistent follow-ups to ensure timely closings.
  • Maintained high levels of customer satisfaction by addressing concerns promptly and professionally throughout the closing process.
  • Managed competing priorities under tight deadlines while maintaining accuracy in document preparation for smooth transaction completion.
  • Delivered positive customer experiences and successful deal closures through open, constructive communications.
  • Served as a reliable point of contact for both internal teams and external partners throughout deal closures ensuring efficient information flow.
  • Closed deals by building strong rapport with clients and addressing their needs.
  • Daily average: took 50 calls, closed around 15 loans.

Auto Finance Advisor- Loan By Phone

JPMorgan Chase
02.2016 - 09.2016
  • Improved customer satisfaction by streamlining the auto loan application process and providing clear communication.
  • Handled escalated customer issues professionally, resolving concerns quickly while preserving long-term client relationships.
  • Oversaw all aspects of contract preparation and closing procedures, guaranteeing accuracy and compliance with legal requirements.
  • Processed loan applications and monitored progress from start to finish.
  • Assisted customers with completing loan applications and other paperwork.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Negotiated loan terms and conditions with customers to secure best deal.
  • Daily Average: took 150 calls, 80 applications taken, 30 applications moving forward to closing.

Store Manager

Jimmy Johns
08.2014 - 02.2016
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.

Cashier

Safeway
03.2013 - 08.2014

Education

GED -

Brookline
Phoenix, AZ
03.2012

Skills

  • Customer Relations
  • Expert Problem Solving
  • Documentation Management
  • Quality Assurance
  • Advanced Communication
  • Quality Assessment
  • Organizational Skills
  • Self Motivation
  • Time Management
  • Problem-Solving
  • Multitasking
  • Attention to Detail

Timeline

Specialist II

JPMorgan Chase
06.2023 - Current

Lease Operations Specialist

JPMorgan Chase
11.2019 - 06.2023

SR Financial Advisor-SPOC

JPMorgan Chase
10.2018 - 11.2019

Auto Finance Advisor- Branch Support

JPMorgan Chase
04.2017 - 10.2018

Auto Finance Advisor- Closing

JPMorgan Chase
09.2016 - 04.2017

Auto Finance Advisor- Loan By Phone

JPMorgan Chase
02.2016 - 09.2016

Store Manager

Jimmy Johns
08.2014 - 02.2016

Cashier

Safeway
03.2013 - 08.2014

GED -

Brookline

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Crystal Raffety