Summary
Overview
Work History
Skills
Timeline
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Crystal Ragland

Hopewell,VA

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Polite and professional successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Overview

18
18
years of professional experience

Work History

Production Planner

EPT Inc
01.2018 - Current
  • Worked directly with production personnel to resolve production scheduling issues and conflicts.
  • Planned and established production schedules and optimized control levels for diversified manufacturing operations.
  • Reviewed inventories, tracked production statuses and ordered materials to foster consistent availability and production schedule adherence.
  • Developed production schedules according to deadlines for existing orders and sales forecasting.
  • Presented updated order and production status reports to sales staff and management.
  • Developed, released and monitored daily schedules to foster on-time completion of finished products.
  • Customized SAP production planning and detailed scheduling tools to support factory production initiatives.
  • Reviewed inventory stock and reordered to maintain supplies for production.
  • Collaborated with cross-functional teams to align production plans with customer requirements.

Assistant Manager

7-ELEVEN
01.2013 - 01.2018
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Trained new employees on proper protocols and customer service standards.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Assistant Manager

McDonalds
01.2009 - 01.2013
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed strategy to increase sales and drive profits.

Call Center Representative

T-Mobile
02.2006 - 11.2008
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Processed debit and credit card and electronic check payments.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Educated customers on company systems, form completion, and access to services.
  • Met customer call guidelines for service levels, handle time and productivity.

Skills

  • Operation Monitoring
  • Production and Processing
  • Quality Control
  • Training and Coaching
  • Production Scheduling
  • Supply Chain Distribution
  • Production Reporting
  • Quality Assurance
  • Complaint Resolution
  • Call Management
  • Conflict Resolution
  • Call Triaging

Timeline

Production Planner

EPT Inc
01.2018 - Current

Assistant Manager

7-ELEVEN
01.2013 - 01.2018

Assistant Manager

McDonalds
01.2009 - 01.2013

Call Center Representative

T-Mobile
02.2006 - 11.2008

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Crystal Ragland